These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa without giving effect to the principles of conflicts of laws. When we think of glass, we think of a surface thats perfectly smooth, clear and transparent. What makes The Crystal Fusion Graphene Coating different? Within several hours I had a large crack across a portion of the glass that continues to spread and now covers the majority of the ** and poses a hazard if left untreated.Crystal Fusion was contacted immediately to set up the claim and photos were sent and claim was approved by *************************, ********************** I received a call several days later from ****** in ******* to tell me they received the claim paperwork and would order the ** and then find someone in my vicinity to replace the **. They then asked I submit proof the work was done on a holiday. little tip, if you claybar your car, when you're finished use the claybar on all of your windows. The windshield was not cracked whiles the car was parked at the airport I told the rep the incident occurred on my way to the airport but I did not realize the severity until my return from a two day trip. The information, content, services, products and materials published on the Website, including without limitation, text, graphics and links are provided on an as is basis. Sounds like a hybrid between a Rain-X like product + an insurance product that will repair/replace windshield from chips or cracks. And yes, I did think about a CM for her but I don't think she is the right kind of driver for a MINI plus my experience with MINI USA customer service regarding the missing voice activation on my 2013 MCS Roadster (discussed on another thread) made me shy away. These Terms and Conditions, including any documents referenced herein, represents the entire agreement between you and Orange Owl (Pty) Ltd t/a Crystal Fusion, the accuracy, completeness, validity, timeliness or reliability of the, the error free use, secure use and/or availability of the, any breach by you of these Terms, including your use of the, any loss of business, profits, opportunity and/or data; and, any action taken or decision made by you in reliance on the. No one answers the phone and no ones returns my calls. 6Rnn=Sf=K uKIe]ki6kA^.RZr+;\" I was called the following day however, and the representative asked me for my vin information again, stating the warranty was listed in a business name. I sent an email to the claims department on 12/** and contacted them on 12/** to follow-up with it. Any use or action that imposes an unreasonable or disproportionately large load of traffic on the Website, or otherwise interferes with its proper and timely functioning. JavaScript is disabled. Everything was followed according to the warranty terms. TLX Forums is the premier owners club community for everything related to the Acura TLX. any errors, omissions or corruption of information including any errors that may occur as a result of changes in applicable legislation and/or any inaccuracy or error; any virus or any illicit or malicious computer system program that attaches itself to and infects, corrupts or destroys other programs or systems; any unauthorised access by third parties to the. I did a search and found a couple of posts discussing other windshield treatments but not this one. The immediate supervisor of the department will be calling the customer within the next 2 days. Well guide you through the process. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The results stand for themselves! Regardless, it took several hours for Crystal Fusion to offer to pay the deductible. The following errors occurred with your submission. You also remain responsible for ensuring adequate protection and back-up of data and for taking reasonable and appropriate precautions against viruses and other malicious programs. They didnt mention anything about authorization at that time, and I submitted the paperwork and pictures they asked for. The treated windshield micro-beads water and protects against the elements. hVmo6+al! Youll offer a safety product that has great value for your clients as well as the end consumer. As of today at 12:42 EST, the customer was contacted by the Glass Repair Shop prior to this complaint, and an appointment has already been set with the customer to have the windshield repaired/replaced. I told her that I purchase a vehicle from Lexus of Richmond and I wasn't sure how the warranty was registered however I am the owner of the vehicle. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was told I could arrange for a glass company to replace the windshield, but unless I used their preferred provider (a company with low reviews here who messed up my wifes replacement several year ago) I would need to call for payment, or pay out of pocket. 1610 Now, almost 3 weeks since the claim process started, the glass was finally ordered and I was told it will be a few more weeks until they receive it and will then find somewhere to send it for replacement close to where I live. We are sorry to hear of your disapprovalwith our process. Protects your windshield against acid rain, corrosion and mineral buildup. No glass repair shop was ever contacted. ^'d|">Q#{M#u{'[M~r I'm thinking about this for the Caddy and also for my MINI. `*fNgbg">/q(0q>T'::op*^J|\z'2rGzQXC_{t8o[| N endstream endobj 41 0 obj <>stream Orange Owl (Pty) Ltd t/a Crystal Fusion SA will do all that is commercially reasonable to protect such personal information from unauthorised use or disclosure. Crystal Fusion should be held accountable and reimburse myself and my insurance company. Instead they led me down a path with assurances, and then denied on a technicality. BBB Business Profiles are subject to change at any time. Earlier this year, I got a crack in my windshield and called into the claims department. It is an elite windscreen application that molecularly fuses with glass to form a hydrophobic barrier. Formulated to provide a layer of protection on its own, or as an enhanced booster of existing protection. to Go, Improves clarity and visibility to extend driver reaction time, Deflect small road debris to reduce damage to glass, Protects against acid rain, corrosion and mineral buildup. Manage Preferences - According to our records the customer purchased a Crystal Fusion repair/replacement warranty in October of 2016 from TC Chevrolet. is there any kind of required maintenance/re-application in order to maintain your warranty? You can find out more about which cookies we are using or switch them off in settings. Crystal Fusion interpreted that as a part of the overpass caused the damage. I contacted Crystal Fusion to file a warranty claim on my windshield on Tuesday September *, 2019. Protect against acid rain, corrosion and mineral buildup, PO Box 851 F54 :: Clubman Stock Problems/Issues (2015+), https://www.google.com/#q=Crystal+Fusion&tbm=vid, 2013 Mini Cooper Countryman S All4 Blazing Red JCW Loaded Many Upgrades, 2011 Mini Convert Leaking From Trunk Door, How to Change the Oil in a R53 Mini Cooper Supercharger, MINI Cooper Valve Cover Gasket and Tube Seal Replacement. My windshield is chipped and cracked. We have been told that this has been communicated to the customer already. Two months ago I got a crack. As for the windshield, is that just a one time replacement and does that also include recalibrating the sensors that are behind the windshield. They said nothing they can do. I was able to finally speak to someone at Fusion on 9/** at 3:30pm and told her who to send the claim to at the dealership. We proudly offer Crystal Fusion for dealers and independent distributors throughout the country and around the world. Can I scotchguard r56 alcantara recaro seats? It works much like any other wax treatment, except it isn't supposed to ever wear off or need a reapplication. More than just a coating that can peel and blister over time, Crystal Fusion molecularly fuses with glass to form a hydrophobic barrier. Waterless product that liquefies the dirt off your vehicle-saving water. The Clear Choice for Windshield Protection. Additionally, this past weekend was a holoday and our local office was closed Monday. The Crystal Fusion process molecularly bonds to the glass, creating an ultra-hydrophobic surface. The customer did ask about replacing the windshield at that time, however according to the contract terms as stated in the "terms and conditions", a damaged windshield will be repaired if it can be, and is not in direct line of sight of the driver. The Administrator, IAS handles all claim inquiries. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Orange Owl (Pty) Ltd t/a Crystal FusionTM SA may at any time modify these Terms and Conditions and your continued use of this Website will be conditioned upon the Terms and Conditions in force at the time of your use. Not to mention but this is a chemical which calls for gloves and not closed quarters. I filed a report the first thing the next morning. Orange Owl (Pty) Ltd t/a Crystal Fusion, Whilst Orange Owl (Pty) Ltd t/a Crystal Fusion, To the full extent permissible by applicable law, Orange Owl (Pty) Ltd t/a Crystal Fusion, Any information collected is used solely by Orange Owl (Pty) Ltd t/a Crystal Fusion. In the case where a covered windshield is damaged, we offer unlimited replacements of the windshield to the customer for the term of their agreement. Visit our agent page for more information about offering our patented product. I wrote the original complaint before reaching that decision. Indemnity Without prejudice to any of the rights of Orange Owl (Pty) Ltd t/a Crystal Fusion SA at law or under these Terms, you will have no claim against and hereby indemnify Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies against any loss or damages of whatever nature and howsoever arising which Orange Owl (Pty) Ltd t/a Crystal Fusion SA or any third party may suffer or incur arising out of your use of the Website Data, the Services and/or the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website, including without limitation: Orange Owl (Pty) Ltd t/a Crystal Fusion SA will not be liable to you or any third party and you hereby waive whatever claims you may have against Orange Owl (Pty) Ltd t/a Crystal Fusion SA, its directors, employees, agents, representatives or Affiliated Companies for any expense, loss or damage of whatever nature that you may suffer or sustain as a result of or arising from: If you are interested in making driving a better and safer experience, join our team! %PDF-1.3 hb``b``e`a`8vAX6500 Additional tip. S_2MUW4)[Bkok,1TOY*RGeG EvLxz/$8^D,j2QH&C|cSi>vXMF 9/W%S{s"LzNdN\=>REB(fB0}8!daBFGbUFML f]N:8yY!~ You must log in or register to reply here. So I paid out of pocket, as they had directed me to do on the previous call. If it free and only 20 miles out why not? In some cases we are at the mercy of availability of the new windshield as in this case. There was no other interaction with the customer. Find out how you can improve customer satisfaction by visiting our. There is not much price difference as I can tell from internet searches, so I fail to see how this is a reason to deny the claim 100%. For a better experience, please enable JavaScript in your browser before proceeding. All rights reserved. A truck threw a small puce off stone which bounced off the top of my windshield. 'ap!>/u"7?p/'_l -;o. M/ {'ru-,gZ7zTNnnS _8WWg(Evu+ ?_oSR/hkb9 rp] However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Our Name has changed from Imperial Select to Motus Select. As a result, water beads up and rolls away, and small road debris ricochets off. It is your responsibility to evaluate Third Party Content available on and through the Website. I use RainX which I apply myself every 2 months or so. I've never heard of the product. 37 0 obj <> endobj 69 0 obj <>/Filter/FlateDecode/ID[<60C3B5B14EDBC5B1536F89AC0B96B47E><5E512AF35F2345FA9D4DA1F4484CE2FC>]/Index[37 52]/Info 36 0 R/Length 140/Prev 198995/Root 38 0 R/Size 89/Type/XRef/W[1 3 1]>>stream Water, Ice, Snow, Bugs, Mud, and even small road debris are no match for our hydrophobic treatment. Please play all of the full recordings. At the time of purchase, I was told of the amazing job crystal fusion does with protecting and replacing windshields. The customer initiated a claim with Crystal Fusion on August *, 2020 for damage to the windshield of the covered vehicle. I'm thinking about this for the Caddy and also for my MINI. I suspected that a rock was kicked up by a vehicle traveling on the overpass but everything happened very quickly and I was not 100% positive. If that was the case as the say, why did Crystal Fusion wait one whole week and did not contact me as they promised. Without derogating the generality of the aforegoing, if you should choose to access or use this Website from locations other than the Republic of South Africa, you do so at your own initiative and you are responsible for compliance with applicable local laws. Crystal Fusion Technologies follows a claims process which involves 3rd party vendors who install windshields. This irregular plane causes a strong adhesion with water and creates microscopic contact points in the glass. What is the nature of glass? The replacement has been scheduled for June 8,2021. But waited till I reported the matter to BBB before responding? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Orange Owl (Pty) Ltd t/a Crystal Fusion, All content included on this web Website, such as text, graphics, logos, buttons, icons, images, photographs, audio clips, databases and software (the Content), is the property of, or used under licence by, Orange Owl (Pty) Ltd t/a Crystal Fusion, Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, except as permitted by the fair use privilege under the South African copyright laws or without the prior written permission of Orange Owl (Pty) Ltd t/a Crystal Fusion, You are expressly prohibited to mirror any content, contained on the Website, on any other server unless with the prior written permission of Orange Owl (Pty) Ltd t/a Crystal Fusion, You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website so long as the link does not portray Orange Owl (Pty) Ltd t/a Crystal Fusion, All trademarks are the exclusive property of Orange Owl (Pty) Ltd t/a Crystal Fusion. In particular, Orange Owl (Pty) Ltd t/a Crystal Fusion SA does not warrant or guarantee . They try to find a work around and manipulate ambiguous statements for their own agenda instead of calling to clarify the situation, and after hours of waiting and multiple phone calls we finally came to a solution that could have been solved with a simple phone call on the front end. An object struck my windshield and caused significant damage. They decided to use that against me and interpret my claim to fit their business agenda. Easy to use spray and wipe product. In 12/30/2019, I purchased a 2020 *** X1 from **************************. This website uses cookies so that we can provide you with the best user experience possible. I clearly state I suspected that a truck traveling on the overpass propelled a rock that broke the windshield. As a matter of policy, BBB does not endorse any product, service or business. My windshield cracked recently but the company is refusing to even speak with me. Along with this fantastic windshield application, we also offer our customers premium wiper blades to keep your vision clear for all makes and models, both foreign and domestic, Don Brown Chevrolet Crystal Fusion Protection. Her name is ****** ******. I purchased a five-year windshield warranty from Crystal Fusion Technologies when I bought a new ******** **** GLE 350. This is not a covered claim according to the contract terms. Where applicable, you agree, in terms of Section 42(2)(d) of the Electronic Communications and Transaction (ECT) Act 25 of 2002 that the services begin with the your consent before the end of the seven day period referred to in Section 44(1) of the ECT Act. -Y.ph1#)k:J G.RA:s0 wu:U;EV= [|~*5UMdD AG m_VAQ0T=- "+" r1Wfz'fmT-BgCNGK1u[H@hW;MFV%q_-NX3iI{1- =4 RF/QA]"R% Crystal Fusion is unlike any product available in stores or on-line. Crystal Fusion adds an enhanced layer to your windscreen to enhance visibility on the road. For a windshield ultra-hydrophobic coating that protects and clarifies your vehicle glass, choose Crystal Fusion for car glass protection. No warranties While Orange Owl (Pty) Ltd t/a Crystal Fusion SA makes every reasonable effort to ensure that the Website is available 24/7 and that the Website Data and other information we make available to you via the Orange Owl (Pty) Ltd t/a Crystal Fusion SA Website is reliable, complete and up-to-date or, where applicable, is compiled from sources we believe to be reliable and accurate, complete and up-to-date, the Orange Owl (Pty) Ltd t/a Crystal Fusion SAWebsite and all its content, together with the Services, are provided as is. If you disable this cookie, we will not be able to save your preferences. then apply rain-x and the water will sheet away like no other. I spent hours on the phone with them trying to take the right steps, and even after following them, was denied the coverage I paid for. The company should reach out to me and make good what is on the warranty agreement. stream As mentioned, we follow the Terms and Conditions noted on the warranty signed by you. PalisadeForum.com is not in any way affiliated with Hyundai Motor Group. It helps the painted surfaces of the vehicle stay cleaner for a longer period. Cleaning is extremely quick and effective. I have Crystal Fusion Glass coverage, it will be 10 days before they replace my windshield. Night driving is made infinitely easier with reduced glare and better visibility. The Don Brown Chevrolet Service Center is proud to offer our customers Crystal Fusion Protection. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Makes ice and snow much easier to remove I did a search and found a couple of posts discussing other windshield treatments but not this one. Find out how you can improve customer satisfaction by visiting our dealership page. A forum community dedicated to Jeep Wrangler owners and enthusiasts. Any of you know what this is or if it's any better than Rain-X? Improves clarity and visibility to extend driver reaction time For a better experience, please enable JavaScript in your browser before proceeding. I bought a new truck in ***** 2 years ago with a windshield warranty. BBB Business Profiles may not be reproduced for sales or promotional purposes. Is anyone being offered Crystal Fusion for their windshield when buying a new JK? We support the motor industry with unique & environmentally friendly & innovative products, Crystal Fusion: Superior Waterless Car Wash, https://crystalfusionsa.co.za/wp-content/uploads/2021/09/CrystalFusionDB9Demonstration_3-2.mp4.
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