To obtain a refund for a product purchased from www.kiehls.co.uk, customers must email [emailprotected] to give notice of their wish to return the product before expiry of 28 days following the day of receipt of the product AND return the following items within 14 days from the date of this email: Any samples provided by LOral for you to try are for your personal use only. a) then you must return it to us without undue delay (and in the meanwhile retain possession of the Products and take reasonable care of them) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. The parties agree that the courts of England and Wales will have exclusive jurisdiction. If you are not satisfied with any Kiehls product purchased, Kiehls will refund the actual price paid (covering the cost of the product and, if purchased on www.Kiehls.co.uk, the cost of standard delivery only (unless standard delivery is free) in accordance with these terms and conditions. This Contract is between you and us. 14.2. 12. Step by step guide, 3 things to do after losing baggage on Emirates, Contact of Amsterdam Centraal Station (address, phone), How to file a complaint with Consumer Financial Protection Bureau, Want to close Ashley Madison account? The Contract between us will only be formed when we send you the Dispatch Confirmation. End of the cancellation period: In the event of a dispute between LOral and you on a transaction carried out on the Website, the data recorded by LOral shall be deemed irrefutable proof of the contents of the transaction. b) fraud or fraudulent misrepresentation; The above 4 items must be returned by mail to the following address: Internet Returns, Unit 22, Sentinal Drive, Annesley, Nottinghamshire NG15 ODF. Nieuw: Midgnight Cloud Cream Orders are prepared by the logistics centre located in Nottingham, UK, then dispatched by the carrier nominated by LOral (DPD). 2) the original sales receipt showing the date of purchase They also offer a 100% money-back guarantee or exchange option if customers are not satisfied with their purchase. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. 10.6. One can find a whole range of body and skin care products including moisturizers, lotions, eye creams, cleansers, scrubs, toners, facial serums, sun screens, toners, body lotions, and fragrances. Products are offered subject to availability. Ontdek nu je favoriete Kiehl's gezichtsreinigers in zeep-vorm. 3.1. If you are a consumer, you have a legal right to cancel a Contract during the period set out below. 13.1. If you are emailing us or writing to us please include details of your order to help us to identify it, including the order reference number (starting GB-EN). 6.1. All rights reserved. This money-back guarantee is open to all UK residents in respect of purchases made on www.Kiehls.co.uk and in Kiehls free standing stores, and to all ROI residents in respect of purchases made in Kiehls free standing stores only, aged 18 and over. 4.6. 12.3. You will need to enter: Submissions for refunds which do not comply with point 5 and do not include all of the 4 items listed (for internet returns) or do not comply with point 8 and do not include the 3 items listed (for returns to Kiehls free standing stores) will be rejected and any items in point 5 sent will not be returned to you and any postage of such items is at your own cost. You can expedite the delivery by opting for overnight shipping. b. if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract. The estimated delivery date will be included in the Dispatch Confirmation sent to you. Product Availability: Ontvang5 GRATIS luxemini'sbijbestedingvanaf99 LOral may withhold reimbursement until LOral has received the Products back or you have supplied evidence of having sent back the Products, whichever is earliest. If we miss the estimated delivery time for any Products then you may cancel your order immediately if any of the following apply: If the Products have been delivered to you, you will have to return them to us, and we will pay the reasonable costs of this, subject to inclusion of an applicable returns delivery receipt. Photocopies will not be accepted. 4.10. 5.3. Any gift packaging and gift messages options are subject to availability. The end date is the end of 14 days after the day on which you receive the Product. Orders should in any event be delivered at the latest thirty (30) days after the day on which you receive a Dispatch Confirmation email from us. We will confirm our acceptance to you by sending you an email that confirms that the Products have been dispatched (Dispatch Confirmation). The easiest way to do this is to complete the cancellation form on our Website. In this respect, you should note that your order must not exceed a total of 500.00. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes of all natures, lock-outs or other industrial action by third parties, civil commotion, riot, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, severe disturbance in the security of the internet, technical failures, unauthorised access and/or intrusions into the Websites servers, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 9.3. Phone: 1-800-543-4572 If order is placed after this time then estimated delivery will be on the second Saturday. Payment: 4) a brief explanation for return. If the order exceeds the aforementioned amount and/or number, the order shall be deemed invalid. b) delivery within the estimated delivery time was essential (taking into account all the Ons gamma speciaal ontwikkeld voor mannen om te beantwoorden aan hun specifieke noden. The price invoiced to you is the price stated on the Dispatch Confirmation sent via e-mail by LOral. 1. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. NG15 0DF Orders purchased on the official site are not shipped outside the US. 12.2. All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. 10.4. Reach the customer service below for support, complaints or feedback. 10. The estimated delivery times set out in the table below are from the date on which you place your order. continue to select Products by clicking on "Continue shopping"; For example, you will have given us notice in time as long as you get your letter into the last post on the last date of the cancellation period or email us before midnight on that day. The data recorded by the Website constitutes proof of all the transactions concluded between LOral and you. 2.1. Only orders with an invoicing and delivery address located in the United Kingdom will be processed. Luxueuze hydratatie de hele dag. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract: 9.5. If you send us your cancellation notice by email or post, then your cancellation notice is effective from the date you send us the email or post the letter to us. Standard Delivery 3-5 working days* If a delivery is late, you must inform the Kiehls customer service department as soon as possible, by e-mail sent to [emailprotected] LOral shall then contact its chosen carrier in order to initiate an enquiry. Next Day Delivery Next working day* e) defective products under the Consumer Protection Act 1987. Your use of our Website is governed by our Website Terms and Conditions. The Products ordered by Website Users shall be exclusively delivered in the United Kingdom (and excluding the Channel Islands and Isle of Man). While every effort is made to ensure that the shade of the Kiehls products for which photos are displayed on www.kiehls.co.uk is an accurate representation of the original products, variations may occur, in particular due to technical limitations in reproducing colour using information technology. Each additional item added to the basket will be shown by the appearance of a specific screen. - the card number, 14.6. Facial Fuel 3. Dit artikel zal automatisch uit uw winkelmandje worden verwijderd na het verzenden van uw e-mail. 5. d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and Besides contact details, the page also offers a brief overview of the company. These Terms and the contractual relations between LOral and you shall be governed by the laws of England and Wales. You must send it back accompanied with the returns note, to the below address: Unit 22 Saturday Delivery Saturday after you place your order** By submitting a refund request you will be deemed to be bound by and have accepted these terms and conditions. As part of the fight against online fraud, information concerning orders will be checked by LOral's designated payment partner: Cybersource Internet Payment banking group. You are then informed and accept that entering a user name constitutes proof of your identity and evidences your consent. entering your e-mail address and password, if you are a registered member on the Website; or Please note that this does not mean the order has been accepted. *** Delivery costs will be displayed on the checkout page of the Website. 9. Phone: 01 84 94 07 08 (France) c) you communicated this to us before we accepted your order. You then have to identify yourself either by: If you opt to cancel, you will have to return any relevant Products you have already received and we will arrange a full refund of the price you have paid including any delivery charges and the cost of returning the Product(s) to us, subject to clause 10. Phone: 1-800-KIEHLS-2 10.2. 10.10. Kiehls is an American cosmetic brand company that sells hair, skin and body care products. These Terms and any Contract between us, are only in the English language. 5.5. Internet Returns There are more than 250 retail stores globally selling Kiehls products. Our order process allows you to check and amend any errors before submitting your order to us. These legal rights are not affected by your right of return and refund in this clause or anything else in the General Conditions of Sale. Sentinel drive If the Product is one which cannot be returned by post, we estimate that these costs should not exceed 10 (ten pounds sterling) if sent by special delivery from within the United Kingdom. Advice about your legal right to cancel the Contract is available from your Citizens Advice Bureau or Trading Standards Office. The Products LOral offers for sale are those listed on the Website, on the date you consult the Website, within the limit of available stock and subject to these Terms, and under the following restrictions: due to transportation constraints, aerosols are not available for sale; products containing alcohol (perfumes) are limited to a volume of 200ml per parcel. Please note that before placing an order you will be asked to agree to these Terms. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect price. 8.1. Kiehls reserves the right to vary these terms and conditions or cancel the money back guarantee at any stage in the event of circumstances arising beyond its reasonable control. If you wish to place an order, you need to choose the various Products that are of interest, and confirm said interest by clicking on the "Add to basket" button. Contact Kiehls: Find below customer service details of Kiehls, including phone and email. 1) the product 13.3. Vul hieronder uw e-mailadres in en we zullen u een bericht sturen zodra dit artikel weer op voorraad is. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. Phone: 8-800-500-2-986 (Russia) LOral does not accept returns with delivery charges due. You accept LOral's right to modify its prices at any time, however the Products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such Products. 14.7. 6. 12.1. 7.2. Phone: 8000916434 (Italy) They have a huge range of nature inspired, scientifically proven products. Every time you order Products from LOral, please check these Terms to ensure you understand the terms which will apply at that time which will apply to the contract between us. Zachte dagelijkse haarverzorging voor zachtheid en glans. Said Dispatch Confirmation includes all the components of the contract formed between us, including these General Conditions of Sale, the goods ordered, payment arrangements, the total price of Product(s) inclusive of taxes, delivery arrangements, estimated delivery time and applicable delivery charges, information regarding your right to cancel your order and the geographical place of business and contact details of LOral should you have any questions concerning your order. 10.9. 8.2. 4.8. This money-back guarantee only applies to purchases made on www.kiehls.co.uk or in our Kiehls free standing stores. You may cancel either in respect of all of affected Products or just the Products you have yet to receive. 6.2. PROMOTER: Kiehls, a trading division of LOral (UK) Limited, 255 Hammersmith Road, London W6 8AZ. 13. If you have already paid for the Product, we will refund you the full amount of the Product as soon as possible. If the non-compliant nature of the Product is confirmed by us, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us (upon production of an applicable receipt). LOral may not be held liable if Products are out of stock or unavailable. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion. For successful submissions for products purchased on www.kiehls.co.uk only, Kiehls will also refund the cost of postage if you enclose a proof of postage receipt and use the Royal Mail Signed for 1st Class Stamp method of posting for a small parcel. Het e-mailadres wordt door Kiehls bewaard en gebruikt om je op de hoogte te houden wanneer het product weer op voorraad is. 2.2. On clicking a product, you get to see detailed information on the product type and its ingredients. Al 4 decennia lang een Kiehl's favoriet! LOral shall not be responsible for any content on message that you send through the Website. We use our best efforts to ensure that the prices of the Products are correct at the time of completing an order. Phone: 04 503 18 81 (UAE) If you do choose to cancel your order for late delivery under Clause 9.7 or Clause 9.8, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. This page (together with our Privacy Policy and Website Terms and Conditions) tells you information about us and the legal terms and conditions (the Terms or General Conditions of Sale) on which we sell any of the cosmetics and perfumes products from the United Kingdom (Products) listed on our Kiehls (UK) website (the Website). VIND HET PERFECTE CADEAU If there is a payment incident or in the event of incomplete or partial payment, you undertake, at your cost, to return the Products received to LOral at our first request. Keihls offers personalized customer service and generous sampling to its customers. Future Made Better You agree not to send personal gift card messages with content that is threatening, embarrassing, abusive, harassing, obscene, hateful or otherwise inappropriate. Banking transactions will be carried out in a secure manner by the Cybersource Internet Payment banking group. You must read these General Conditions of Sale and the Privacy Policy which can be accessed on the payment page and tick the "I accept the general conditions of sale and privacy policy" box before being able to choose the payment method shown on the same page. However this cancellation right does not apply in the case of a Contract for the supply Visa, MasterCard and Maestro cards are accepted. Our Website contains a large number of Products. 13.4. a) we will contact you as soon as reasonably possible to notify you; and We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. Only one refund under this money-back guarantee is available per person and household. The official site offers an eshop facility where you can make purchases online. 10.5. Top 3 ways to contact TV cook Nigella Lawson, Steps to activate SpeedTalk Mobile prepaid SIM online, How to apply birth certificate in Germany? However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a brick and mortar shop; Any samples offered are subject to availability and will only be sent to addresses in the United Kingdom. On the effective date of delivery, the risks (in particular of theft or damage) concerning the Products delivered are transferred to you. 4.2. Ontdek hoe Kiehls een rol speelt voor een betere en gezondere wereld, door ons Future Made Better duurzaamheidsproject. Annesley All orders for Products offered on the Website imply the consultation and express acceptance of these General Conditions of Sale, without said acceptance being contingent on you providing a hand-written signature. This acknowledgement is sent to Purchasers in the order acknowledgement e-mail detailing the products ordered. 3) the slip on the bottom of the invoice or delivery note 14.5. Once you have identified yourself, an order form appears on screen, which summarises: the type, quantities and prices of the Products selected by you, the applicable delivery costs, the order total, payment arrangements, delivery arrangements, estimated delivery time, your details and the delivery address for the Products. b) Unless the Product is faulty or not as described (in this case see below), you will be responsible for the cost of returning the Products to us. 5.4. 4.3. Please note that the delivery time quoted is an estimate only. For example: if we provide you with a Dispatch Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January. *, Algemene voorwaarden voor consumenten reviews en recensies. NG15 0DF 9.2. Members earn reward points on all purchases, get access to exclusive offers and much more. AboutKiehls If you fail to return any Product the direct cost of recovery of that Product by LOral shall be borne by you. Once you have validated your order and payment, an order acknowledgement is displayed bearing an order number. It is always possible that, despite our reasonable efforts, some of the Products on our Website may be incorrectly priced. You own the Products once we have received payment in full, including all applicable delivery charges. Definitive validation of orders: a. if you have received your Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. The images that illustrate the Products do not fall within the scope of the Contract and LOral may not be held liable for errors or inaccuracies in photographs or graphics showing Kiehls products that are presented on www.kiehls.co.uk. If you have returned the Products to us under this clause because they are faulty or mis-described, we will examine the Product as quickly as possible. 7.3. 14.4. Lavender Essential Oil, Calendula Extract, Cannabis Sativa Seed oil, Squalane, Caffeine, Vitamin C and Aloe Vera are some of the ingredients they use in their products. Upon receipt of Products ordered, you must check that Products are compliant. Please take time to read these as they include important terms which apply to you. You are entirely responsible and liable for any personal gift card message sent with any of the Products. These Terms and the Dispatch Confirmation sent to you together form a contractual whole and constitute the entirety of the contractual relations between us. LOral may update these General Conditions of Sale from time to time as set out below in clause 8. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we email you to confirm our acceptance of your order), which is when the Contract is formed. Founded by John Kiehl, the brand has its headquarters at New York City, US. Estimated Delivery 9.4. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. - the 3-digit safety code on back of card (Visa and MasterCard only). Consumers can obtain information about their legal rights from trading standards offices or citizens advice bureaux. Refunds are only available for Kiehls products purchased from www.kiehls.co.uk or Kiehls free-standing stores. 14.3. The tariff in force is that stated on the Website, unless there is a typographical error. * If order is placed before 12pm on a working day. It was acquired by LOreal Group in 2000. 5.6. If you refuse to accept these Terms, you will not be able to order any Products from our Website. You should print a copy of these Terms or save them to your computer for future reference. If order is placed after 12pm or on any non-working day then estimated delivery will be on the second working day. For purchases on www.kiehls.co.uk, if these terms and conditions are fulfilled, Kiehls will use reasonable endeavours to provide a refund within fourteen (14) days of receipt of the 4 items listed in point 5 above 9.8. This brand initially began as a small pharmacy in Manhattan in 1851. You may freely consult the various pages of the Website, with no commitment to order. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. ONTDEK NU. LOrals acceptance of your order will take place as described in clause 7.3 below. must be noted by you on the form presented to you when the parcel is delivered and must be notified to the Kiehls customer service department, on the returns form provided or by e-mail sent to [emailprotected], specifying which product does not match the order. Our shopping pages will guide you through the steps you need to take to place an order with us, as set out above. If one or more stipulations of these Terms is deemed invalid or declared invalid pursuant to a law, regulation or following a definitive decision by a court having jurisdiction, the other stipulations shall retain their full force and scope 10.1. Ik wil graag gepersonaliseerde aanbiedingen van Kiehls ontvangen per e-mail. If you use this method we will email you to confirm we have received your cancellation. In accordance with the provisions of Regulations 9 and 11 of The Electronic Commerce (EC Directive) Regulations 2002 which govern the formation of electronic contracts in the United Kingdom, the recording and validation of the order form, as specified in Clause 6 (Placing an Order) below, constitutes the placing of an order between us for the purchase of the ordered Products. You undertake to supply the exact address of your permanent address when placing your order for the Products. You may only purchase Products from our Website if you are at least 18 years old. If you are a regular shopper, register for the Kiehls Rewards program. 5.7. 4.1. Responsibility cannot be accepted for lost, damaged or delayed returned forms, sales receipts or product. You may at any time: The Website is an e-commerce website that is accessible via the internet at www.kiehls.co.uk. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our Website, we will not process your order. Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. The right of cancellation can only be exercised by you, the purchaser of the Product, and not by a third party. 10.3. We will refund you using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
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