This is the same great training as our classroom learning but carried out at your own business premises. Getadditional services to help you succeed with your exam. (GMT -5), US$ 390.00 A travs de nuestro riguroso esquema de certificacin, alineado con la ISO/IEC 17024, GTA garantiza que los profesionales que superan nuestros exmenes de certificacin, realmente cuentan con un conocimiento relevante respecto a cada materia evaluada. Technology today is 'networked' - even in the literal sense. An effective service desk manager is required to have a broad range of skills, including people-management abilities, marketing awareness, financial acumen and presentation savviness. Nuestro programa de entrenamiento, conducente a la certificacin Enterprise Service Desk Manager de GTA, busca proporcionar los conocimientos necesarios para lograr superar el examen de certificacin y preparar adecuadamente al profesional que busca gestionar un centro de servicios desde la concepcin de la necesidad hasta la mejora continua de la operacin del mismo. It is inconceivable to think of communications exclusive of networks. In addition, you'll learn how to increase your ROI, develop procedures to enable your team to improve their productivity, and discover the tools and technologies necessary to manage a successful support center. This course has been carefully designed to provide Service Desk Managers and Supervisors with a coherent understanding of the Service Desk and Support Environment. Read more. Suitable for those with previous experience in a service desk environment. Entrenamiento y Certificacin Oficial (*). If you find your chosen course cheaper elsewhere, well match it! information & relevant experience whilst helping prepare you for the exam". Keep track of your employees progression and performance in your own workspace. Take your exam online. Each delegate is provided with an official The Knowledge Academy courseware book, pre-course material, a certificate, and refreshments. 09 al 30 de abril Defining strategic requirements- plan for the strategic development of the service desk within an organizations overall business goals, Developing a strategic role-define the strategies and techniques for a successful support operation that is integrated with the organizations overall business goals, Essential management skills- examine key commercial management skills including integrating IT services, business cases, financial management, strategic responsibilities, defining processes and procedures, gap analysis, project management, behavior and communication, Integrating the service desk- identify the need for relationship and network building, contribute to IT and business objectives, continual improvement and assessing the best sourcing option, Promoting the service desk- plan the promotional objectives, strategies and tactics for the service desk, Quality assurance activities- review QA programs and practices including satisfaction surveys, benchmarking, monitoring methods, service delivery models and resource management. Effective Management of Tools and Technologies, Staff Recruitment, Retention, and Development, Sit your exam at your home, office, or work when you are ready. or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements. Make sure that the correct timezone for your exam location is selected on the above menu. If you miss out, enquire to get yourself on the waiting list for the next day! In a course lasting four days, delegates will develop their understanding of Service Desk management best practice. GTA (Global Trust Association) es una Startup independiente de origen americano, centrada en proporcionar reconocimiento y valor, a los profesionales que estn en la bsqueda de incrementar sus oportunidades laborales a nivel global. This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. log a ticket and choose the category booking change, By submitting your details you agree to be contacted in order to respond to your enquiry. An internationally recognised SDM qualification. Fill out yourcontact detailsbelow and our training experts will be in touch. Please contact us and we will find a slot for you! To check on latest This course covers a wide rage of domain to build a professional Service Desk Manager. Fill out your training details below so we have a better idea of what your training requirements are. We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible, We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important human touch which may be missed in other learning styles. No renewal for certification, if you earn it once it is valid all time. Get a step-by-step guide on how take your online exam with PeopleCert Online Proctoring. El programa de entrenamiento oficial, abordar de manera detallada los siguientes puntos (cada punto se descompone de diferentes sub apartados durante el desarrollo del mismo): El examen de certificacin de GTA, cuenta con las siguientes caractersticas: El candidato deber contar con al menos una de las siguientes certificaciones: PMCes reconocida como una de las ms prestigiosas consultoras del mercado local, pieza clave de una verdadera y palpable evolucin, y ha conseguido tras sendos proyectos exitosos, posicionarse como una solucin real para nuestros clientes, trabajando siempre con un enfoque profesional, creativo y permanentemente innovador. Can we send you updates and offers to help you be brilliant? This field is for validation purposes and should be left unchanged. Thats why we are the choice of so many of the UK and Europes most successful service desks. Cut unnecessary costs and focus your entire budget on what really matters, the training. Loyal clients through world-class customer service Used by Chase, Intel, & more! What am I provided with on an SDM course? This popular qualification consists of 11 modules: This course contains everything that is essential to core roles and responsibilities of a successful Service Desk Manager: This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. Choose from our global network of accredited partners. Our courses can be adapted to meet your individual project or business requirements regardless of scope. The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised qualification. Resources are included for a comprehensive learning experience. Tras superar las auditorias por parte de BSI (British Standards Institution), GTA cuenta con las certificaciones ISO20000, ISO27001 y la ISO9001, respaldando sus procesos de acreditacin, gestin, soporte y atencin, la gestin de exmenes de certificacin y formacin profesional a travs de su plataforma digital, el desarrollo de contenidos, exmenes y estructuras formativas de carcter profesional. Additionally, this course encompasses service management best practices that provides the students with essential process and tool knowledge to attain efficient, effective and economical service desk processes It addresses the support methodologies, technologies and tools utilised within the service desk. Rescheduling at a later stage is subject to additional charges. The course ensures managers to gain key competencies to build a productive service desk teams coupled with industry recognized standards and best practice guidelines. 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Students are encouraged to debate on the skills, knowledge and best practices learnt during the class against the actual application of the information learnt through exercise and case study. This exam can be taken at a suitable time, subject to availability; online, anywhere. This course is suitable for those with at least three years experience in a service desk environment. If you do find a lower price, we will beat it. En la actualidad, nuestra unidad de entrenamiento oficial se distingue por ser elprincipal centro de formacin oficial para ITIL en el pas, habiendo entrenado ycertificado oficialmente a ms de 300 ITIL Experts, y a ms de 3,500 profesionales en los niveles fundamentos, intermedio y avanzado, habiendo liderado la llegada y el despliegue de ITIL4, en espaol, para el mercado regional. This course is set out in a modular format: *After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience to prepare you to take and pass your SDM exam online. Service desk managers are most likely to hold a combination of the following certifications: IT Information Library Foundations Certification (ITIL), HDI Support Center Manager (HDI), and ITIL Foundation. (Language ), Service Desk Manager v6 (SDM) Become a Service Management professional. Nmero de preguntas: 50 (Eleccin mltiple), Ayudas | equipos electrnicos permitidos: No. Candidate Guidelines. Developed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practices and wish to head an effective support operation. Develop key leadership and management competencies to succeed as Service Desk and Support Manager, Demonstrate your competency and skills for a Service Desk Manager position, Design, contract and deliver service desk processes and services for exceptional customer service and support. We provide comprehensive support during the exam process to make the experience as simple as possible. As mismo, los necesarios para disear, contratar y entregar los procesos y servicios necesarios para un Service Desk, siendo a la vez capaz de integrarse con otras funciones, procesos y estndares para maximizar la eficiencia y eficacia de TI. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management. More than two years of work experience required. The Service Desk Manager must undertake roles such as controlling and managing the overall smooth running of the service desk and deal with any incidents that occur. Our expert trainers are constantly on hand to help you with any questions which may arise. Not only will obtaining these certifications give you a leg up for job hunting, they will also increase your overall value. Service Desk Manager v6 (SDM) The Security5 Certification is the entry level for anyone interested in learning computer networking and security basics. All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience. Evaluacin del Desempeo del Servicio y Mejora Continua. Find out more about PeopleCert's examination process. Course That Help You To Prepare For Certification, 240 Questions - ITIL 4 Foundation Practice Exams (Official), Project Management Certification Training + 2 Practice Exams, IT Information Library Foundations Certification, IT service operations and Service Desk management. If you have 3+ years of Project Management Experience, you may apply for MPM™ Master Project Manager Board Certification. Sbados de 14:00hrs a 18:30hrs Effective management of tools and technologies- review and evaluate the service desk technology market. availability real time please call 01344767896. Learn Service Desk and ITIL processes and service functions. All quoted prices are VAT- sive for consumers who pay no VAT or can recover VAT. The Certified Help Desk Manager course will empower you with new ways to promote the support center to both internal and external customers.
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