Since 1999 SuperJeweler.com has been offering amazing jewelry at the absolute lowest prices. And again like I have stated prior at this point we know your not a upstanding business so from here out we are just looking to keep other innocent people from experiencing ORDEALS like this.. We are very sorry, but we will not be able to satisfy ******************. Sorry about that. Because of email offer from Brads Deals for great discount code. Sorry the answer was unclear. SuperJeweler refuses to accept their wrong doing in this matter and ***** their customer service representative refuses to help me find the ring. Easy, gorgeous jewelry and will be back for more. Primarily knowing that if pay tomorrow did not show up that my item could be put on layaway. The shopping was so easy, I hope my ideas look as pretty in person as it does on here. Prom season is here, and you deserve to look and feel amazing for your big party! I hope that SuperJeweler realizes the hurt they have caused me and my husband by doing this and the financial burden that we are now facing. SuperJeweler has been in business since ****, and we would not have survived if we cheated customers. It looks like a nice, quality pair of earrings! My husband purchased my wedding ring set from SuperJeweler. The customer had the ring sized by another jeweler, which voids his Lifetime Guarantee. Does SuperJeweler accept in-store returns? I did not experience any problems from shopping, checkout, to delivery. Order date: 12/11/21, $197.97, Diamond stud earrings. I've had to talk to customer service once before in a previous purchase, and they could not have been more helpful. If an item is marked as 10K or 14K gold, then yes that is what it is. jwl16137, How come i might have to pay customs charge. I just had a nice conversation with *** **** and we are going to replace the rings. The customer has bought from us before. International Association of Better Business Bureaus. Received order in about a week. Did not call after more than 1 1/2 ( one and half hour). As our goal is your 100% satisfaction, you may return your purchase for any reason or no reason at all. The refund ticket was made 2 days ago, so the customer receive the refund in the next 2 business days. Deals were easily found on my Brads Deals app. If i order today, with expedited shipping, when would i receive in las vegas? Sells Out 1 Carat Moissanite Screw Back Stud Earrings In 14K White Gold. I have bought quite a few things from this site and it's always good quality. Because of the price and everything looks so pretty. Please return the earrings to us and we will gladly refund you in full. Quick and easy checkout. We will fully review the ring, and if these is any problem, we will replace it. We have been featured on television shows such as The Price is Right, Dr. Phil, The Doctors and The View and in magazines like Woman's World and Good Housekeeping. The necklace isn't to short or too long, so it sits perfectly centered on your chest. Love all pieces I have received so far. Please respond with your order number or email address so we can look up your order for you. The problem was at our end and they would not talk with me about the situation anymore and where not going to replace the rings. Are these 100 % real diamonds or are they lab created gems? I was very happy to find an affordable ring in the style and design I've been looking for. This company does not typically respond to reviews, My shopping experience has been good, but it would be better if you could see the Jewelry much closer before ordering it. Given run around at every turn. Our previous orders were shipped as per the above policy and signed for. Backed by the National Science Foundation, Then I had endless problems trying to stop you from making the shipping and. We researched this on Mar 13, 2022. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I chose them because they seem to care about their customers. It was confirmed to me on the Sunday chat that these were indeed colorless and a definite upgrade from the pair of 1/2 carat studs I had ordered in 2017. Two weeks have elapsed and I have not yet received my refund. It appears that all refunds will be completed by tomorrow, for dates up through 12/31/21. In addition there was an international postage charge by Royal Mail. Super Jewelry Co. will not refund Shipping charges purchased by "Client" (you). I then received one item in the mail and packing slip stating two items. I immediately called customer service after the order was placed to change the address it was being sent to and was told my had not been completed , was still in my cart and I checked while they were on the phone and saw one no order was in the cart and two PayPal had received their request for payment. Thank you. SuperJeweler's has a very large selection of a variety of jewelry, prices, and information to help you make your final selection(s)! Super Jewelry Co.will notprovide "Client" (you) with a return and/or exchange of the following items due to the nature of the items: EarringsPersonalized JewelryEngraved JewelryCustom JewelrySpecial Order. I WANT MY WEDDING SET BACK! A 1.5 CT Diamond solitaire and a wedding band with 2/3 CT Diamonds. Received it on 12/16/21. Easy to order. I have contacted the company three times by phone and twice I was assured that a return authorization was on its way , on 6-23-22 and 6-30-22 to this day I have had no return authorization paperwork nor a return phone call. Thanks, Andrew. The Order No. The are well above others and I will gladly recommend their service to people. Contacted SuperJeweler on 12/16/21, they acknowledged they shipped the wrong item and provided me a return shipping label via email ***** tracking **** **** **** **** **** **). We have a 60 day money-back guarantee. Our Most Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. SuperJewler is not responsive and I will be taking my business elsewhere. I figured that I would just go and pick it up at the *** ** location next to that old address and it would not be a big deal. Just two months after having the set a stone fell out of the halo and I had to return it to be fixed under the lifetime warranty. The ring has tarnished within 4 months of ownership.Spoke with several customer service representatives that have not been able to resolve the issue. I like the Jewelry and the prices, also that they offer Lay-A-Way. I spoke with Samantha J, an incredibly knowledgeable and delightful (if I may say) lady who helped me with this purchase. I contacted Super Jewelers to see if I could get the order expedited in time for Father's Day. I took a chance and called your 800 number. Love them Beautiful perfect size thank you I will be back. I asked the Manager for the shipping documents to see why it was shipped without signature required and if the ***** package received was the original one shipped. I am SO excited! And I've found a few favorites on their website. I purchased this ring for the love of my life. My wife will love these and I saved a bundle! We ordered the earrings on a Sunday, a holiday and we were still able to chat with someone from SJ who gave us a better deal for these great earrings. I order bracelet and had some defects and they sent me out a new one. Some of your pieces look different once you order them than they look on the website. Wrong item was shipped to me. We have already sent the customer a prepaid return label, and once we receive the return, we'll be happy to refund. can i cancel before they deliver? Only 2 arrived with an opened shipping bag. Shopping was easy, no surprises or pop ups at checkout, price & availability as stated! All returned items by "Client" (you) must be in it's original and new condition to be eligible for a refund by Super Jewelry Co. Special or custom orders are not eligible for refund/ exchange. He refused my request and said he would not communicate with me anymore. Sherryl, I have heard great things about SuperJeweler. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. After numerous emails back and forth with the **************** manager all he had to say was that he checked with his shipping ***** and the rings were in the boxes when left their facility and they monitor that area closely. I've ordered many items here. There is also a chat available while shopping, and also a number to call if you require further assistance. Hoping my wife is satisfied w/her birthday gift. This is also now 21 days since they received the returned item back on 12/20/21. Audrey Giles. Received several compliments on them! I have sent several emails to *************** **** advising them that they intentionally defrauded me with their representations that these were indeed diamond earrings which is illegal. I have tried explaining this to him several times and he has just responded by being rude and refusing to help me. Great customer service. I like the jewelry, I just wish it wouldn't it turn so fast. I was not worried because I was guaranteed by their customer service representatives that it was sent with a signature requirement. It's not my property until I actually receive it. We picked out the new Diamond Wedding ring set and paid for it on April 5th, 2022. (Optional) Include a photo to illustrate your review of SuperJeweler's free returns & exchanges, Yes. Will definitely continue to purchase from you. Easier than easy. Great place to buy jewelry. So far so good. Gain trust and grow your business with customer reviews. I found a great coupon for a piece that I wanted. Super Jewelry Co. has no control over packages that are shipped out and are not liable nor responsible for packagesif theyare lost during transit. I've placed another item on layaway and looking forward to many more purchases in the future. I took the Super Jeweler earrings to my jeweler recently as one of the posts was becoming bent, to determine if they needed to be put in new settings. She works in a doctors office and doesn't do anything rough or out of the ordinary.. as stated before the ring has been sent off to be repaired and was at one point sent back and received with diamonds still missing upon the day of receiving it back.. we can go back and forth all day everyday if need be.. as I have plainly stated I have the msgs and pictures of EVERYTHING saved. ************** is a 3 time customer, so he knows that we will take care of him. Everything was exactly as described. YES, SUPERJEWELER ONLY SELLS REAL, AUTHENTIC, NATURAL, EARTH-MINED DIAMONDS. This is also now 21 days since they received the returned item back on 12/20/21. You simply will not find a better deal on jewelry anywhere. We wish ****************** all the best. 1 Carat Miracle Set Diamond Bracelet, 7 Inches. Upon opening the interior ************** envelope I found two exterior ring boxes which were empty and contained no rings. I wasn't sent the $20 gift card for signing up for text and emails but was told I would receive it the next business day. Do not order from this company, bad business, rings are poorly represented on the site, what you received you'll be embarrassed to wear or give as a gift. Terrible product ! 1/4 Carat Diamond Halo Look Hoop Earrings, 3/4 Inch. Unheard Of 18 Inch Lustrous Hand-Knotted 8mm to 9mm Pearl Necklace. When my lady gets these she will be very excited! I am sure you love your new watch but just in case I wanted to let you know about our no hassle return policy. In order for the BBB to appropriately process your response, you MUST answer the question above. When my item arrived the parcel had a note to say that anything with a value of over 14 incurred a customs charge. Thank you, Kristen! Superjewler.com defrauded me on the purchase of a 1 1/2 Carat Diamond Engagement Ring. BBB Business Profiles generally cover a three-year reporting period. Thank you for your purchasing. All returns by "Client" (you) are subject to inspection by Super Jewelry Co. Quality Control Team and Items that have been used or damaged will not be eligible for Returns and Exchanges. If you are between sizes, use the larger size. Consumers satisfied with SuperJeweler most frequently mention great prices, shopping experience and customer service.SuperJeweler ranks 1st among Engagement Rings sites. All of the jewelry can be verified, and shipping is free, with a gift box/bag. The Order Date was 11/24/2010. "Client" (you) are responsible for package(s) once "Client's" (your) order is shipped out by Super Jewelry Co. The Appraisal Summary card that came with the earrings appraises them for a replacement value of $999.00. I have qualified for pay tomorrow however the last Quick, convenient and good quality and variety! Also the selection and the ability to choose any ring size, shape, gem etc. SuperJewelers entire site represents that all the earrings are DIAMOND EARRINGS. Is this business reliable, i don't want to buy fake gold. Super Jewelry Co. is not liable nor responsible for any Lost Packages once the package's order made by "Client" (you) is shipped out. M. D. Gift to myself! is fantastic. And as far as me being abusive goes? One piece was missed advertised and I couldn't get any help called no call back email and nothing ye. Went through hell to get replacement of missing 3rd bracelet. Sorry that the refinishing of your ring has taken a month. If 7 days have gone by since "Client" (your) purchase was delivered, unfortunately, wewill notoffer "Client" (you) a refund or exchange. Only 4 stars because I ordered 3 diamond bracelets before a few years back. I love that SJ will work with the customer on prices and explaining/confirming the accuracy of what you are ordering. Always reliable, sometimes they arrive early! Wrap it snugly around the base of your finger. The packaging is also cute, a reusable bag. If an order made by "Client" (you) is marked and shows asDelivered, but the"Client" (you)did not receive it, it is the "Client's" (your)responsibility to contact USPS to find the package. Items must be in new, unworn condition. All of our diamonds come from ethical, conflict-free suppliers. I order bracelet and had some defects and they sent Just placed an order for a gorgeous tennis bracelet. Wrap it snugly around the base of your wrist. It's very frustrating. As stated, even the Appraisal Summary for insurance purposes identifies the earrings to be "white gold diamond stud earrings". The ***** package which was delivered did not appeared tampered with but the package inside was a US ************** Flat Rate envelope which was double in half and taped up with clear tape as if it had been opened and not just sealed with peal and seal strip provided. Looks like a lovely pearl necklace for a great price. Unfortunately there are some customers who need to be abusive. do not order from your company as quality of merchandise is poor". BBB is here to help. Around the beginning of 6-1-22, I purchased a pair of sapphire earrings and expected to receive what the company advertised on their website. Using a pen, mark the point on the string or paper where it overlaps, forming a complete circle. Company policy is that all orders over $450 are shipped overnight standard delivery via ***** with signature receipt and insurance. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. said "watch was a piece of junk. They take good care of their customers. We stand behind everything we sell. Attached is a photo of my fiance who by all accounts is a tiny woman and a girly girl I'd there ever was one. Amazing jewelry, amazing customer service, will come back again, The halo diamond ring is very gorgeous as what I expected. Does he not realize that no one is going to get the label as it is going to go into a community box of mail in the lobby of the building? Thanks for writing in. Wonderful 1/4ct Diamond Oval Hoop Earrings. The earrings they sent me are not what they displayed. Yes, SuperJeweler does offer free returns & exchanges. My wife is devastated as am I. I love your products! What a DEAL! Normally Insurance Protects the customer, in this case I'm legally not responsible until the moment I take possession. [Your Answer Here] As of today 01/10/22, I have not received my refund. They were to be in 14k white gold settings which I am also questioning at this time. Go to your local store just because they have a large price doesn't make them real. Scam artist taking advantage of people and stealing money while lying. & they even sent me an email to check if my order was delivered with no issues & 2 added coupons off my next order. I asked for a refund to be issued and noted to issue a refund on the return packing slip.Per **** tracking, the item was received back by SuperJeweler on 12/20/21. It would be nice if you made a few changes. I sent pictures of all the envelopes, empty ring boxes. Does SuperJeweler offer a money-back guarantee? stan. I've shopped with SuperJewler many times in the past, and I've never been disappointed. It was on Brads Deals and I like that site and I Love jewelry, so I decided to give you all a try. Saw a text deal about the necklace and couldn't pass it up. I contacted the company about four times total by phone. This should make a great gift for Christmas! We stand behind everything we sell and offer a full 60 day money back guarantee. I am an insurance coverage junkie, especially when it comes to fine jewelry, so I will always use that. can you please advise on this? We use cookies for analytics, personalization, and ads. I'm a jewelry person and you make it so easy for me. No need to return the product. I am seeking a refund or a new ring sent to me and an apology from ***** for how he has treated me. Keep in mind that the customers bank may take a day or so to show it on the account. Well so far, it's the only jewelry place that is fast with their products. Typical though..wouldn't expect anything less from this company.. they can't recall what they have done or not done.. but again as u can plainly see ******** employee ***** agrees to resize the ring on one of its many trips back to the facility to be repaired! Website easy to browse & shop, quick & convenient. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Nicole is one of SuperJeweler's most special colleagues. If 7 days have gone by since "Client" (your) purchase was delivered, unfortunately, wewill notoffer "Client" (you) an exchange or refund. BBB Business Profiles may not be reproduced for sales or promotional purposes. Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online! 1/2 Carat Natural Rose Cut Diamond Hoop Earrings, 1 Inch. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I placed my order and it was scheduled to deliver weeks later. I have been a very happy customer of superjeweler.com since I made my first purchase, especially since they credited my account after another purchase didn't work out. No problem using them time and again, I love you guys. I feel that more time should be allowed to purchase jewelry, because sometimes I have to wait to get paid in order to shop. Thank you! the first time my wife opened the box to see the set the first stone came out of the setting. Received this black and white diamond ring today and it is beautiful! Twisted Diamond Hoop Earrings. Incredibly Popular. Nicole will be very happy to assist you in any way! It's a great price and good quality, customer service are helpful, i had bought some items in SJ, it is amazing. It will ship our next week, after christmas. As of today 01/10/22, I have not received my refund. It arrived today--JUST in time for Father's Day! Sincerely, Ms F. Jordan, I had a problem with this order for over 4 hours-contacted Super Jewelers by phone ( 3 times) in an attempt to navigate the system- went to Live Chat, Karen answered after 1 hour-s state she would call me back at my phone number. Beautiful, sparkle. After numerous emails and phone calls to FedEx and Superjeweler I was finally told "it happens, we'll take care of it" and Superjeweler did. So hopefully I will like these earrings for myself. I'd add more pictures of electronics (inside parts); I also think it would be nice to show photos of the assembly process in real time. What's not to like about the company? Superjeweler order - #731434, is this ring real? If you are between sizes, use the larger size. When I opened the box about the third time the second stone fell out of its setting, unbelievable. I immediately called the company and they wanted me to send the one item back and they would then discuss my refund. Check. Moderate content, respond to reviews, and promote offers. We can not afford another wedding band set and SuperJeweler is content with stealing that kind of money from their customers and making no resolution. I've ordered from them before and they deliver fantastic items for truly affordable prices. How good is their customer service for returns? You responded to my statement on November 14/16 and to date I still haven't heard from anyone! I love we have different options to pay and you send the material in two days for free with optional protection from loss or theft insurance coverage. I have purchased other items from this company and had no previous issues. This young lady is definitely an asset to your organization. the watch was octavius men's deimos watch in cocoa. Unfortunately, ****************** has become abusive to our staff. Up To 83% Off Retail | Use Code STIM2021. How long is SuperJeweler's return window? Are the diamonds in their earings real, i noticed that customs had classified them as " costume jewellery ". Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I had to pay Royal Mail 12.50 to release my item. Sold Out In 1 Day And Shimmering Stars Diamond Teardrop Necklace With 18" Free Chain. You have 60 days from the date of shipment of your purchase to return your item and receive a full refund. Hi! NEVER EVER LEAVE. Subscribe to get updates on new items and more! The items arrived in discreet packaging. Love this Company. I know I wish I hadn't. There is no doubt that I am the first, nor the last, person to be defrauded by Super Jewelers. Looking forward to receiving this Christmas Present - and I am sure my daughter will appreciate it too! i received a tracking number soon after and the item was shipped in good time, which i am quite satisfied with. Important and Fabulous Nearly 1/2 Carat Diamond Cocktail Ring. Beautiful jewelry that makes everyone smile. An accurate look before ordering would be nice; in color is more realistic than black and white. She is out her Wedding Rings and we lost over $3,000. Anyone with any backbone at all would be fed up having to have something as important as an engagement ring repaired 6 times since we received it in JUNE OF 2021. Also, I should not have to pay $7.99 extra so that your merchandise is insured during transit. View the, No. Jewelry purchased looks very nice from photo and look forward to receiving them. Just placed my first order and that was super easy, The way the jewel looked in my hand was pretty small & underwhelming almost, but when I put it on- I really underestimated the beauty of this necklace. Love the size but was hoping they would be more radiant. Don't waste your time. Praying this time no fowl ups and next rating will be 5 stars. Sincerely I want to return their junk and have my money refunded. Hi, i recently purchased a diamond ring from your site to be shipped to korea. i want to cancel order because others have ordered this same watch and not happy with it. I checked out your website once and every since then you guys have chosen to send me plenty of text messages. This is not your regular jewellery store. I do wish that the one noticeable fleck of carbon (not noticeable on the earth) would not have been right at the surface BUT the price and sparkling beauty of these diamonds makes up for that along with the fast response and great communication makes up for that.
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