By joining forces with Tracy and her team, we continue to empower our customers to drive change by making second-hand fashion a first choice. I want to give a 0 star. The Tradesy team and I are thrilled to pursue our shared mission together with the incredibly talented team at Vestiaire Collective. Monday - Friday. I am chasing them forever for a refund and the reply is back to step one asking me to fill return form when last reply already confirmed the receipt of return! This is an updated review. The seller is dishonest as they put the incorrect address and the item was returned to sender and they have made no attempt to contact me and this was well over a month ago! So the postnord representative reported it and said the empty box will be returned because I refused to accept it as stolen wallet is NOT what I was expecting for the 4200 sek I paid!!!!! Vestiaire Collective: Francesco Girone / +33 6 74 92 13 48 / [emailprotected]Abernathy MacGregor: Matt Reid / +1 213 317 1605 / [emailprotected]Havas Paris: Stphanie Elbaz / +33 6 46 0508 07 / [emailprotected]. See Also: Customer Service Preview / Show details, CONTACT FOR PROFESSIONALS. I reached out to the customer service and NO RESPONSE was given!!! The designer revealed the news in an interview with The Breakfast Club. We thank you for your understanding and cooperation. Sellers will see their product reaching a much broader audience, in the US and globally, therefore optimizing the overall sale process. Vestiaire Collective will notably benefit from Tradesy's unique understanding of US customers while Tradesy will fully leverage Vestiaire Collective's industry leading authentication expertise and global supply capabilities. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. I lost 60 in this transaction- really not impressed Vestiare, Dear Elle,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I contacted Vestiaire Collective to find out why I could not get on my site and they told me that I would have to send them a photo of my ID in order to reactivate my account. For Affiliate programs: affiliates.us@vestiairecollective.com Sweden, Denmark, Finland : [emailprotected] More info here, See Also: Contact Support Preview / Show details, Vestiaire Collective Online Retailer Contact Information 601 W 26th St Rm 1733 New York, NY 10001-1141 http://www.vestiairecollective.com (855) 842-1822 Customer Complaints 123 , All Vestiaire Collective Locations. We use dedicated people and clever technology to safeguard our platform. "Customers of both Vestiaire Collective and Tradesy will significantly benefit from the companies' alliance," the press release states. , Unlock full sales materials and reports Stay on top of your Business Credit File Get full access to view your D&B business credit file now for just $39/month! from 8 AM - 9 PM ET. BBB is here to help. Dear Vivian,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. But everything else is good. Are there other companies located at 601 W 26th St, New York, NY? Best regards, The Vestiaire Collective team. All Rights Reserved. Best regards, The Vestiaire Collective team, I am very pleased about my order which arrived exactly on the mentioned day. Here are 8 tips for writing great reviews. The combined company will boast a membership community of 23 million, a catalog of 5 million items and a Gross Merchandise Value ("GMV") exceeding $1 billion. ", Tracy DiNunzio, founder and CEO of Tradesy, said: "Fanny, Max and their great team have done a spectacular job positioning Vestiaire Collective as the leading marketplace in our global industry. +44 (0)844 581 5554 . Dear Charanjit,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. Companies can ask for reviews via automatic invitations. Customers of both Vestiaire Collective and Tradesy will significantly benefit from the companies' alliance. Have purchased multiple items, all with good experience. I have sold on many online sites and have never had problems and have never been asked to send a photo of my personal information over the internet which I will not do. Launched in Paris in 2009, Vestiaire Collective is a Certified B Corporation with offices in Paris, New York, Hong Kong, Seoul,Singapore and a tech hub in Berlin. Dear Rebecca,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Its really easy to sell and once you have sold the process to send and receive payment is very straightforward. We will keep working to transform the fashion industry by empowering our community of fashion activists! There are 4 companies in the VESTIAIRE COLLECTIVE corporate family. Anyone can write a Trustpilot review. Due to delay with bpost, who hands shipment to DHL, VC cancelled my sale while shipment was already on its way to buyer. Efficient and secure. Black does not suit me. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Best regards, The Vestiaire Collective team, Read 1 more review about Vestiaire Collective. All reviews are published without moderation. After 5 business days and no money my account still, I contacted them again via email and I was told by Customer support that my issue was with their expert team. The $150.00 credit is a scam, and so is this company. Buyer send item back, while VC told me they would pay me as I was not at fault. We thank you for your understanding and cooperation. I then resold on vestiare as I was not allowed a refund and all I got was 62.00. When typing in this field, a list of search results will appear and be automatically updated as you type. Business ProfileBusiness Profile for Vestiaire CollectiveOnline Retailer, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? The best of pre-owned fashion at 30 to 70% off original retail price. We thank you for your understanding and cooperation. Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures, Employees & Yearly Growth Rates at This Location, The information in this chart is primarily composed of estimated or modeled data. For this sale I was supposed to receive $40 which was the amount they were sold for and without having to pay commission on the first sale which this was, this was the amount due to me. The item I bought was not delivered and VC staff herself confirmed with Chronopost (the website itself also says its not delivered) but on the VC site says its delivered. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. I sold a Fendi Scarf Ref # ******** on Vestiaire Collective and I shipped it to their office with the shipping label they provided.They received them on June 22nd and I havent been paid to this day. Financial terms of the deal were not disclosed. BBB Business Profiles are subject to change at any time. On the following day I tried to get on my site and was denied access. items get refused but other sellers selling same items are accepted, in my mind they are just the worst, and taking so much fee, so what is the point of charging customers a fee to have the bag authenticated. So I ordered a chanel wallet Ref # 24125425 and it took two weeks for it to be delivered, I knew when it was not moving from July 13 there was something happening. Is Joy Thompson the only contact you have for Vestiaire Collective USA? We thank you for your understanding and cooperation. This is the first time I have purchased and ordered from Vestiaire and I have never received the item nor a refund. Plus, the importance of the CEO-CFO relationship. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. {Refinery29}. We thank you for your understanding and cooperation. 2021 Copyrights. VESTIAIRE COLLECTIVE has 300 employees at this location and generates $15.25 million in sales (USD). The appraisal fee for this website is too high! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Contact Form.. You can also find more information in our FAQs, See Also: Vestiaire collective customer service Preview / Show details. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Paris-15E-Arrondissement (HQ) France. The item was sent and delivered. Best regards, The Vestiaire Collective team. We will keep working to transform the fashion industry by empowering our community of fashion activists! Dear Jenny,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. I cannot get into my account now. Its a good app for shopping, but need to fix about photos of the product, because some of them has just 1-2 pictures, which we cant see every corner of the product. 2022 Breaking Media, Inc. All rights reserved. Business Contacts at Vestiaire Collective USA: This information is available to paying subscribers. Sold an item and shipped in time. Its been a long time waiting and they dont care. "It's not enough for brands to send political messages down the runway or to try and stage protest-cum-marketing extravaganzas of their own," Sola-Santiago writes. Dear Jade R, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! They never get back to me. The same item can be declared authentic and replica within hours. Dear Jantana,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. They have no knowledge of the brands that they well. I am going to buy again from this site, Dear Mihaela,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. They charge $15 for each item, and if you buy several inexpensive items at a time, you may find that the appraisal fee is more than double the price of the item itself. New York, NY. I wanted Navy, and the seller should have stated that it was a DARK navy as I wouldnt have bought it. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. This organization has been operating for approximately 10 years. "Sellers will see their product reaching a much broader audience, in the U.S. and globally, therefore optimizing the overall sale process. They sold me a fake LV keepall. Dear Janel,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. International Association of Better Business Bureaus. Terrible - authentication service is fake, This is the first time I have purchased and my order never arrived. Tried to purchase item for birthday- however it is on another country. 601 W 26th Street, Suite 308, New York NY 10001 . Very disappointed. Copyright 2022 Buzzfile Media LLC. The verification is an absolute scam. They were banned from speaking for 24 hours without saying anything right and were unable to communicate with the seller about anything. We thank you for your understanding and cooperation. I also have pending items I shipped and am worried about them too.I want my payment for the Fendi scarf released. Find out more by downloading the app, visiting www.vestiairecollective.com and following @vestiaireco on Instagram. They keep sending me emails requesting my ID photo (quote: for my sake). We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. This feature is available to paying subscribers. This happened to me several times. Best regards, The Vestiaire Collective team, Read 2 more reviews about Vestiaire Collective. This company is the worst disaster. 10 out of 10. In particular, since the beginning of 2022, Vestiaire Collective has been growing its US GMV at a 75% year-on-year rate. VESTIAIRE COLLECTIVE has 300 employees at this location and generates $15.25 million in sales (USD). How many people work at Vestiaire Collective USA? How BBB Processes Complaints and Reviews. Just don't use them, many other good consignment stores out there. Cision Distribution 888-776-0942 the most rubbish website, every time you submit a authentic item its taken off as not being authentic but i was able to upload a fake bag and it got accepted, the curation team are a joke, closed my account for selling to much, i thought nothing can be worse than ebay but i was wrong, vestaire has no standards , are crap authenticating items. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. These are the stories making headlines in fashion on Wednesday. BBB reports on known marketplace practices. Morgan Stanley is serving as financial advisor to Vestiaire Collective and Dechert is serving as legal advisor to Vestiaire Collective. (Employees figure is estimated). I authorize Buzzfile to release my contact and other pertinent information to the necessary parties should this removal be contested. Apparently, Im locked out. It was very difficult to purchase due to the different Address and unfortunately I was not able to purchase item. {Essence}, Is nail care our latest skin-care obsession? Ill be looking to see if my 2 charges are refunded.Meanwhile, DO NOT ORDER ANYTHING FROM VESTIARE! Where is Vestiaire Collective USA located? We thank you for your understanding and cooperation. And the system meanwhile automatically relisted my item for sale without my knowledge! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. Vestiaire Collective and Tradesy were both founded in 2009 by women entrepreneurs committed to transforming the fashion industry towards a more sustainable future. 601 W 26th Street, Suite 308, New York NY 10001 . With such strategic scale and operational setup, the combined company will be very well-positioned to grow its share of environmentally friendly local-to-local transactions in the US. The platform is very good however customer service is below average to say at least. We will keep working to transform the fashion industry by empowering our community of fashion activists! "Instead, activists are asking designers and brands to start taking their requests seriously, beyond clothing-based statements." However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have tried to use my credit for $150.00. Maximilian Bittner, CEO of Vestiaire Collective, commented: "Today's transaction is a key milestone for the luxury fashion resale industry. View D&B Scores & Ratings Contacts Get in Touch with 8 Principals* A D&B Hoovers Subscription is your foot in the door to VESTIAIRE COLLECTIVE contact information. They stated that they take 12% commission with no commission taken on the first sale. I am requesting to remove this company profile. Vestiaire Collective USA generates approximately. They are untrustworthy and unreliable..After reading other reviews, I see that I am not the only one who has gone through this. Webcontactus.com, Visa Debit Card Phone Number Customer Service, Vivint Citizens One Loan Customer Service, Va Intake Center Janesville Wi Phone Number. Our customer service agents are available 24/7 and ready to help. Consistent with Vestiaire Collective's global approach to technology, a technology hub will be formed in Los Angeles, providing invaluable expertise benefitting the combined business on an ongoing basis. By joining forces, Vestiaire Collective and Tradesy significantly increase the size and reach of their peer-to-peer marketplaces, to the direct benefit of their sellers and buyers. {Fashionista inbox}, Telfar to open flagship store in New YorkTelfar will open a store in New York City later this year, so gird your wallets. Company Description: VESTIAIRE COLLECTIVE is located in PARIS, ILE-DE-FRANCE, France and is part of the Electronic Shopping and Mail-Order Houses Industry. This is NOT IT. JOKE DONT SELLLLLL ON THIS PALTFORM. {Beauty Independent}, Fashion's runway protests aren't enough for activists Fashion has a history of commercializing activism, yet actual protesters are not welcome on the runway. We will keep working to transform the fashion industry by empowering our community of fashion activists! You have previously claimed ownership and removed the profile for: Personal Service Agents, Brokers, and Bureaus, The Most Advanced Company Information Database. Tradesy is the leading US peer-to-peer resale platform for luxury fashion in the United States. You can contact them by Chat, 7 days a week, 24 hours a day. We thank you for your understanding and cooperation. 500 down the drain. I told them i would file a complaint but they didnt care. Well guide you through the process. I shipped my order to the buyer, and the package didnt opdate to shipped on the site ( under sold items ) so I try to get in contact with the support, and they didnt answer, i have been trying both mail and online support, and none of them answer, they told me they would be back and fixing my problem within 2 hours, but didnt return to me. ", John Doerr, a Tradesy board member and shareholder who will now become a minority shareholder in Vestiaire Collective, added: "I am thrilled to see these two mission-driven teams join forces to accelerate sustainability in the fashion and apparel industry. Vestiaire Collective USA has approximately. Best regards, The Vestiaire Collective team. The teams of Vestiaire Collective and Tradesy will progressively merge to allow sharing of best practices and support accelerated growth in the US market. Best regards, The Vestiaire Collective team. I joined Vestiaire Collective when they sent me messages on the internet. Fast shipping and good communication. The company is led by its founder and CEO, Tracy DiNunzio, and its cofounder and Chief Product Officer, Sash Catanzarite, and has 140 team members in the US. Dear Nicole,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Item for the record is 100% authentic as I only sell things I buy myself and this was bought in official shop, so lame excuse of VC to get out of payment. For a quicker service, contact us between 10 am and 6 pm London time. We thank you for your understanding and cooperation. Vestiaire Collective USA is estimated to generate, Find more high-value prospects than any other source, Get information on 17 million companies, 50 million contacts, 6 million buildings & 18,000 industries, Access complete list of businesses in any building, Public - Everyone can view and edit (appears in search results). Is there a key contact at Vestiaire Collective USA? And the most terrifying thing is their chat rules! Launched in Los Angeles in 2009, Tradesy has long held a strong commitment to its corporate values of Sustainability, Equity, and Authenticity. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Fast shipping. I was charged on my credit card, but the order did not go through. It's a commercial website, but I feel like I'm in a pyramid scheme. Last week, I submitted a tee by Supreme (Ref: 24603462) to be listed on their website, received an email requesting more photos of the tags and afterwards an email saying that they could not guarantee the authenticity of the product and would not list it. The growing popularity of long, enhanced nails has paved the way for an attentive nail-care regimen that takes cues and ingredients like Hyaluronic Acid from skin care. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was instructed to try it again with a different payment method. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. As a matter of policy, BBB does not endorse any product, service or business. To best serve its expanded customer base and continue to position trust at the core of its business model, Vestiaire Collective will open a new authentication center in the Los Angeles area (its fifth authentication center globally, and second in the US). With over $2 billion of pre-owned fashion sold to-date, Tradesy serves 7 million members, and boasts a catalog of millions of authentic luxury and designer fashion items from top brands, at prices up to 80% off retail. For all enquiries in regards to the website, your sales or your orders, we invite you to consult our HelpCenter where you will find many answers to your questions as well as the contact details of our Customer Care.
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