/ emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. The Butler Service and the pieces of art from around the world, provide that luxurious feeling one expect when visiting a place like this. Everything was super organized and seamless and we so appreciated everything. / The pool facilities were very nice, and staff were incredibly friendly and helpful. Once they secure a payment youre on your own. You may want to try one of the vintage Mexican wines exclusively made for Zetry Paraiso de la Bonita, which are the best-kept secret of the 5,000-bottle Wine Cellar. some of the hotel needs an update. Mahahual, Mza 12, Lote 1, Small and quaint beachfront hotel with rooftop pool in Mahahual Read More, Fodor's may use your email address to send you relevant information on site updates, account changes, and offers. Management unresponsive and unapproachable - if you have a complaint or concern, theres no one available for you. ONE OF THE WAITERS PUT A PLATE ON TOP OF MY PASTRY BASKET AND WHEN I REMOVED THE PLATE FROM THERE, HE SNATCHED THE PLATE FROM MY HAND. WestJet. My friend and I are South Asian and East Asian respectively. Advertised prices, taxes and fees may fluctuate based on exchange rate. / Romance Ocean Front One Bedroom Suite with Terrace Yoga was good. Housekeeping was definitely not to the standard that it should have been. staff dont give enough coffee in the room. Great ending of our vacation. By proceeding, you agree to our Privacy Policy and Terms of Use. Zotry Paraiso de la Bonita Riviera Maya, Photo: The room wasnt ready for hours, apparently they have no formal check out or check in time. Our spa experience was decent and acceptable. on The restaurant also offers monthly themed specials, such as one that coincides with the Mole festival in September. Red Kitchen!!! If you are looking for a party or entertainment, this is not the resort for you. Zoetry's direct access to the beach, though, means there's typically enough space for everyone to properly unwind. Hmm. / Epic fail!! Located on an isolated stretch of beach, its away enough from the noise of Cancun but not that far as to make transportation an issue. Presentation was eloquent but the food totally lacked flavor. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Copyright 19962022 This service may contain translations powered by Google. We had an issue at one of the restaurants, we arrived around 9:30pm and were told that they dont have availability to come back after 45 minutes.. mind you the restaurant closed within the next hour, then my boyfriend and I looked around and saw plenty of open tables also spaced away from each other the host Jessica and Alejandra disgustingly say that my boyfriend cant eat there bc of his shoes.. when we looked around we also say 4 other men with the same shoes on. Use this rating to help choose your stay! Only two restaurants unless you belong to their special club. The three restaurants include spicy fusion cuisine and a sushi/ceviche bar, and top-shelf liquors are included at the three bars. JTgobucs I HAD TO ASK TO TALK TO HER MANAGER. | Tankah Thatched-roof huts shade the beach and poolside bars, and tropically landscaped grounds can lead to encounters with strolling peacocks and other colorful birds. The property's Endless Privileges program offers freebies such as private chauffeured airport transfers, one spa service, and wine or cocktail hour. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. it is very good, but not luxury how they advertise. language, whether its just a rating or contains comments as well, etc.). We are both married to husbands who had stayed home with our families as we went on a girls trip. Dragons!!! Because of its world-class Spa and its gourmet experience. or older! | Carretera Majahual-Xcalak, Km 5.7, Mahahual, Quintana Roo, 77940, Mexico, Eco-conscious hotel in a remote but unspoiled beach Read More, $$$$ While some offer the penultimate in luxury, others rely on quantity over quality. Alejandra then tells us we should eat at the other restaurant we responded and told her No we came to this restaurant because thats where we wanted to eat. #5 (Sour Lake, Texas), mauricep895 If thats your scene, theres plenty to love. Dirty glasses were left for days, toiletries not replaced regularly. I BROUGHT FRIENDS AND FAMILY TO THE RESORT FOR MY WEDDING AND THEY LET ME DOWN. | Puerto Morelos Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Room service is available 24 hours. After their trip, guests tell us about their stay. The majority of the staff was spectacular and the better tasting food was at Kaax where as the food at Canoa was awful. pool staff during the day, brilliant! If you like fusion cuisine, the award-winning restaurant La Canoa is for you. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. All One Bedroom Suites-bathroom We paid extra after we arrived for the private pool room but the pool was not usable. Free, unlimited wines, cocktails (with top-shelf spirits), and beers are served at the thatched-roof poolside bar, in the Library Bar, or the Wine Cellar dining room. Absolutely nothing to do here. Design and decoration is classy throughout and only differs according to the rate of the room and the culture it reflects (options include Hindu, Balinese, Mexican, Mediterranean among others). The Best Hotel Restaurants in Riviera Maya, The 10 Best Hotel Pools and Spas in Riviera Maya, The 10 Best All-Inclusive Resorts in Riviera Maya. The difference lies in the details: Going above and beyond the standard amenities, the nine hotels weve hand-picked as the best of the all-inclusive best offer fun and exciting ways for travelers to indulge. Please enter a valid email address. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. I suppose you could use its sauna, Jacuzzi or steam room, but with that Spa just next door, that would be a bit of a waste. I want emails from Fodor's Travel with travel information and promotions. For info on these editor-selected items, click to visit the sellers site. Zoetry Paraiso de la Bonita is a 90-room, luxury boutique on the beach, about 20 minutes by car from Puerto Morelos. Spa was nice and I recommend the saltwater pool. Designed and created by the owner/architect for his wife (whom he calls "La Bonita", meaning "the beautiful woman" in Spanish) the resort was inspired by their world travels. Ideally, we'd publish every review we get, positive and negative. This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. this was the worst vacation! They say there is nothing more they can do. The resort also has tons of wildlife: lots of iguanas, some peacocks, lemurs, even a parrot that hangs out in the lobby, and they use a falcon to scare away scavenging birds haha. Zotry Paraiso de la Bonita Riviera Maya, Photo: After registering, I can manage my newsletter subscriptions by visiting my Profile Settings page. excellent Spa, pricy but excellent. A fitness center has cardio and strength-training equipment, plus a hot tub, sauna, and steam room. stunning in the main.but let down by a few! Get FREE email communications from Fodor's Travel, covering must-see travel destinations, expert trip planning advice, and travel inspiration to fuel your passion. July 24th has officially been dedicated to the celebration of all things tequila, and while we may be a tad confused, were certainly not going to complain. A shot of the pool at night. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. La Canoa Cuisine de los Soles, a gourmet fusion of styles based on spices and chilies.. They knew our likes as the week progressed, made each experience/day better. Mrs. Gosselin, "La Bonita", is a wellness and beauty devotee who wanted to create the center and integrate ancestral wellness activities, such as Temezcal (sweating/heat treatment) and yoga, into the resort. We feel that this is false advertising because had we known, we would not have chosen this resort. Ojo de Agua Beach is a 20-minute drive away. The first certified Thalassotherapy center in North America, and with good reason. There are spa-centric getaways, family-friendly stays, and party-hearty atmospheres to be visited across the wide world of all-inclusives. Zotry Paraiso de la Bonita Riviera Maya, Photo: Things you buy may earn us a commission. the beach. Thanks! Facilities here are extensive and excellent across the board. I was shocked to find out that this property is only 7 yrs. The beach orientation with too much waves. The outdoor Hydrotherapy sea-water pool at the Thalasso Center & Spa availabe to heal, revitalize and detoxify. Jul 28, 2022. THE NIGHT AFTER MY WEDDING MY ROOMS SERVICE DINNER FOR ME AND MY HUSBAND. During our stay, only two restaurants were open the entire time, one only open at breakfast with the same menu every day. The Riviera Maya continues to attract millions of vacationers every year with its picturesque beaches, crystal-blue waters, and world-class resorts. Theres a lot to love about these properties, but, Modern life involves traveling often and for all sorts of reasons. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. This place completely ruined our birthdays vacation, and we will never return to this place again! Reviews are most valuable when they are original and unbiased. However they were not very accommodating with moving us given the issues with the room. Please check our partner sites when booking to verify that details are still correct. This festive day might be a holiday exclusive to the U.S., but wed prefer to celebrate in Mexico, where tequila is considered, All-inclusive resorts are not created equally. on Your current language is English (US). An all-inclusive property, its high rates come with an array of freebies, such as private chauffeured airport transfers and a round of golf. (Augusta, Georgia), texasmom2010 Everything was perfect! THEIR DIAMONDS WERE EARNED FROM PAST YEARS BUT THEY DO NOT HAVE THAT LEVEL OF SERVICE ANY MORE. Tulum is around a 90-minute drive and offers more beaches, restaurants, and archaeological sights such as Coba Mayan Ruins. Seasonal start and end dates apply and are indicated in the booking flow. 2) Racist/gender-biased waiter at their fancy Restaurant called Dragons. / The spa is great and the fitness room is subpar. ITS VERY EXPENSIVE AND THE SERVICE HAS GONE DOWN HILL. Prices will be updated at least every two hours. No music playing. All rooms are one- or two-bedroom oceanfront suites with large terraces and individualized Mexican hacienda-style decor. They come with separate shower and sunken tub for two. They say you have four restaurants to choose from but they just rotate two every night. their housekeeping/room staff need appropriate training to meet guests needs/requests, too many to list. This was definitely our least favorite resort in Mexico. This resort is kind of in the middle of the jungle, so good restaurants are few and away. Biting tiny bugs on beach and by the pool. They only offered 30% off a $100 massage which was really nothing for what I experienced in the room. Now, we are planning to return. 1560740,1568250,1553180,1568250|8,1561630, Zoetry Paraiso de la Bonita - Endless Privileges, Reviews of Zoetry Paraiso de la Bonita - Endless Privileges, Personal or sensitive info (e.g. | Xcalacoco, La Gloria Lt 2, Unique cabanas in a friendly atmosphere, near to the beach and not far Read More, $ If you booked through us and want to leave a review, please sign in first. We saw the manager and the other host Jessica discussing what was going on and I heard them say our room name (Binkner) then attitudes changed immediately the manager Edgar came and apologized to us then Seated us right away. The rooms were gorgeous and our first night's dinner was exquisite. Restaurant Kaxx serves Mexican takes on international cuisine for dinner, sushi and ceviche for lunch, and breakfast (free in the restaurant or in rooms) of cold and cooked items such as fresh fruit and yogurt, eggs Benedict, and bacon. We have traveled around the world and never encountered a hotel like this place! Zotry Paraiso de la Bonita Riviera Maya, Photo: peacefull personal boutique hotel in paradise, total peace . Zotry Paraiso de la Bonita Riviera Maya, Photo: (Patterson, New York) We wanted a luxurious hotel and to avoid the crowds, especially during the COVID-19 pandemic. The food tasted good, but the portion was small. no invoice when we left. | Carretera Federal 307, Looking for a family-friendly all-inclusive resort with a top level of Read More, Small hotel with elegant rooms and laid-back attitude, located between Read More, $$ The dining options are relatively limited for an AI, with only 3 restaurants; 1 serving all 3 meals, another serving L & D, third formal place serves D only. 4.5 Three parties that came after us were served well before us! Kaax International cuisine with a Mexican twist. That fountain at the center of it all has to be inspired in the one at La Alhambra. I can unsubscribe any time using the unsubscribe link at the end of all emails. I already have plans for my vacations next year so I asked if they would extend the validity. / This is a small boutique hotel with nothing going on, Adequate, when the price tag suggested it should have been great. too many cons to list. | Mahahual Families might prefer the Azul Beach Hotel, a similarly sized all-inclusive with a great kids' club and lower rates, but fewer freebies. There is no music allowed at the pool. One of the reasons we choose this property was because the spectacular BEACH. Escapes to larger cities are relatively nearby, including Cancun (45 minutes) and Playa del Carmen (40 minutes). Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. See on Map. Claudia also helped us every time we wanted to leave and explore outside the resort. the sroom. But if you are looking for the VIP experience, sitting at the Chefs Table may be your option, as its only available for Impression suites guests. An interesting option for those looking for an upscale all-inclusive without the fuss of the big name hotels. The beautifully tiled, shimmering pool with chaise lounges and umbrellas surrounding the perimeter perfect for enjoying the picturesque surroundings. FEW MEMBERS OF THE STAFF MADE MY FAMILY FEEL UNCOMFORTABLE. / Thats right. well managed small reaort for those seeking a quiet, relaxing vacation. All rights reserved. resort is quiet and still recovering from covid staffing but that is understandable. We also sat through a sales pitch for credits, which we used for a massage and golf shirt. (Indianapolis) Restore your body to a state of harmony through Zotry Paraiso de la Bonitas Thalasso Center & Spas indoor Jacuzzi Spa. This stay preceded another resort stay for us, and Zoetry definitely did not represent value for money. Contributions should be travel related. I had asked to speak with them regarding the broken generator and to give them a chance to make up for this inexcusable oversight. We actually didnt stay at the resort much during the day, but Claudia a host at the resort was amazing literally attended to our every need. Some suites have private plunge pools and/or bathrooms with two-person marble sunken bathtubs, glass showers, and handcrafted sinks. If you are expecting a decent service from your waiter, take lots of money with you because they only treat you well if you tip them!!! They did provide an effective insect repellent in bathroom, but by the time we realized we needed it, we were already itchy. All rights reserved. The property also has its own pier and yachts, and a putting green. Staffoutstanding! The hotel tries to clean the water and the sand, but at specific months of the year, their efforts are worthless. They did not offer to move me after the mouse incident nor first call for the ceiling to a better room. | Punta Bete (Xcalacoco) | Mahahual The striking suites have at least three flat-screen TVs (living room, bathroom, bedroom), as well as a digital music player. Your current currency is U.S. Dollar, Choose your language. Those looking for a simple getaway where they can pay for everything upfront need not look further than an all-inclusive resort. the 3 peacocks are also beautiful looking.but no chance for a good nights sleep with their constant noise.trust me, people need to know this! The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Other standard amenities include air-conditioning, coffee- and tea-making facilities, and minibars. This is a great spot for tourist couples and solo travelers who don't mind being outside of town and about 20 to 30 minutes from Cancun International Airport. Additional sorting options might be available (by type of traveler, by score, etc). Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. A generous all-inclusive program (with additional perks for Platinum status) covers all restaurants, top-shelf drinks, and water sports, but the beach is average, slightly rocky,, The biggest draws at this upscale, 840-room mega-resort near Puerto Morelos are the modern decor, the impressive pool complex, and great food. Guests submit their subscores and their overall scores independently theres no direct link between them. if the writer is claiming to be someone else). Hotels surround the property on the beach side, and jungles on the other side. some of the staff were very rude. We put a hold on our celebration and plan return in January or February. / facilities kind of old, although there was no detail missing. (Indianapolis), 132davec It's based on a self-evaluation by the property. Sharon greeted us, helped during the week and made our trip memorablewe hugged on our last day. Booking.com does not accept responsibility or liability for any reviews or responses. Low occupancy was good. Theres nothing to dislike about this property. But that's all, we can't wait to return. I can unsubscribe any time using the unsubscribe link at the end of all emails. After 4 nights, we moved into Impressions.WOW! There are children here, despite being promoted as an adults only resort. breakfast was a calamity. If there is something that jumps out at Zetry Paraiso de la Bonita is this gorgeous Spa where seawater and seaweed treatments are the specialty of the house. Coco Bongo (45-minute drive) at the heart of the Hotel Zone is the most famous of all. A sophisticated resort that radiates luxury, relaxation and calmness, in an ethnic atmosphere that mixes a diversity of cultures. For honeymooning couples, or families that prefer a more laid-back vibe and options for adult time, weve rounded up the most romantic all-inclusive resorts in the Caribbean and. on expensive for the level of service received! This place was amazing. Expect to meet nice people, relax and kindle your relationship :) JT, mauricep895 they have one butler for way too many rooms. Jul 25, 2022, My wife and I spent 8 days celebrating our 32nd in July 2022. Each review score is between 1 and 10. lovely food, lovely location, great staff, nice beach, not luxurious at all, just very good. Toiletries were Bulgari. Zotry Paraiso de la Bonita Riviera Maya, Photo: Luckily,, Carretera Chetumal Cancun Km 328, Bahia Petempich, Puerto Morelos 77580, Mexico, http://www.zoetryresorts.com/paraiso?utm_campaign=Zoetry_ZOPDB_BusinessListing&utm_medium=Social&utm_source=TripAdvisor. There were seven of us in our group, with three rooms total. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Zotry Paraiso de la Bonita Riviera Maya, Photo: If we find any, we delete them and, if necessary, take action against whoever is responsible. Sadly, we were all disappointed with our stay. Also the food wasnt good at all not many options, almost the same foods every day. The Best Hotel Restaurants in Riviera Maya, #7 YOU SHOULD KNOW Some people may find this grandiosity a bit fake, as there are elements that could be considered way out of place in the Riviera Maya. The staff went waaaaaay above and beyond to keep us safe and comfortable at the shelter during the storm. We love the Thalassotherapy treatments and the Temazcal experience, but the rich diversity of dining options is also one of the main assets of Paraiso de la Bonita. Zotry Paraiso de la Bonita Riviera Maya, Photo: Look out for our newsletters with travel tips and special offers. The only way to leave a review is to first make a booking. All in all, fairly disappointing. The resort needs to be remodeled but was comfortable. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. The Chichen Itza Mayan Ruins are around two-and-a-half hours away, as is Cozumel, an island frequented by cruise ships and known for its scuba diving. Booking a hotel room with a cozy bed, scenic views, and two-person hot tub is a tried-and-true way to dial up the romance. However, some guests have complained of slow Wi-Fi and issues with maintenance and maid service. World-class food, beautiful decor, and fantastic activities are all to be, Happy National Tequila Day! The food was tasty but the selection was terrible. We've sent you an email so you can confirm your subscription. (Sour Lake, Texas) The calm atmosphere here is geared mainly to couples and adults, so there are no activities for kids. There is a 24-hour fitness center with the usual set of free weights, cardio equipment and universal machine. My Paradise Beach Club (20-minute drive) in Puerto Morelos is a more casual, laid back option, just don't expect anything fancy there. I want emails from Fodor's Travel with travel information and promotions. | Av. The walk in shower was next to a soaking tub, and had a small garden next to it! Jul 26, 2022. Some warning would have been helpful on check in. The food was great, especially at the Canoa restaurant. The service was exceptionally bad, consistently over 4 days. Even though some menus are the same daily, the food is greatwe rotated restaurants. The 486 rooms are spacious and come stocked with free minibars, TVs with satellite channels, whirlpool tubs, and furnished terraces --, The 290-suite, family-friendly Ventus at Marina El Cid Spa & Beach Resort is an upscale all-inclusive with a beachfront location. The seaweed on the beach was terrible not much the resort can do but we werent happy about that. We truly hope the staff and their families are doing well and that the resort is back up and running soon. texasmom2010 The most helpful contributions are detailed and help others make better decisions. / A view of the magnificent pool at Zotry Paraiso de la Bonita including the stunning view of the Caribbean Sea Most of the staff were very friendly. All content should be genuine and unique to the guest. For more information about your privacy and protection, please review our full, Photo: Zotry Paraiso de la Bonita Riviera Maya, Photo: Our suite was huge, the bed comfortable, and the bathroom stunning; outside, we had a private pool. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Yes, this is a place to pamper your senses. Excellent, lilsweetums723 Respect the privacy of others. I SPENT ABOUT $30, 000 A LOT OF MONEY ON 6 ROOMS AND I ON MY WEDDING PACKAGE BUT THE SERVICE THAT I RECEIVED WAS BELOW MY EXPECTATIONS. The staff were definitely the highlight of the stay, and went out of their way to make it a good experience. If your looking for relaxation, this is the resort for you. There's a large outdoor pool, plus a Thalasso therapy center offering seawater treatments. We also liked the overall feel & vibe of the place, more low-key than other AI's. Long wait times during service at restaurants. / However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Carretera Chetumal Cancn Km 328 Bahia Petempich., Puerto Morelos, Quintana Roo 77580, Mexico Choose your currency. quiet place, more mature guests. Ocean Front One Bedroom Suite with Plunge Pool, Romance Ocean Front One Bedroom Suite with Plunge Pool, Butler Ocean Front One Bedroom Suite with Plunge Pool it is not a big chain like hotel, more boutique style. The regular suites are big, romantic but a bit dated.still great rooms. While those at the luxury end offer outstanding levels of service and facilities, there are plenty of more affordable options that will help you stretch your vacation dollars a little further. stunning location, beautiful small hotel with great rooms looking out over the ocean! All products are independently selected by our writers and editors. Outside tables at El Chiringuito Beachside Grill offering a variety of fresh seafood, chicken and grilled favorites cooked over native Zapote and Mesquite. The staff and service is top notch! This is not a particular problem of Puerto Morelos, but of all coast (we were in Tulum before and it was even worse). The beach is full of seaweed, but the pool and restaurants have great views of the water and horizon.
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