Roadie connects drivers with local businesses to earn money doing local "no contact" deliveries with no vehicle requirements or time commitments. We contracted to have cabinets installed along a wall in our home. Totally disrespectful of their customer's time for a product that cost thousands of dollars - unacceptable. No need to spend valuable time going and sourcing quotes from multiple supply houses. The delivery drivers waited 10 minutes then left, never delivering and installing my order. Homedepot claims they arrived but I never received an email notification or text. We are currently offering limited scheduled delivery services for online orders, however, same-day and next-day delivery services have been suspended until further notice. Local store prices may vary from those displayed. 2000-2022 Home Depot. The job was attempted twice and botched twice. 2 months and still counting to get my washer and dryer- 27 hours of call and still waiting.. typing this review while on hold!!!! Find out how The Home Depot may be able to help our Commercial Revolving Charge Card holders who have been impacted by COVID-19. you will get the run around, waste hours of your time and then probably end up canceling and going with someone else anyway. The paint department custom-tints thousands of gallons of paint each week. The new dishwasher he installed looks great! Project changed? Items must be returned with all components for a full refund. The new set never showed up. Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. Was delivered day we left and sat there til return. Spent an entire day trying to chase down the shelf doors with their "Customer Service" team. Like many retailers, The Home Depot holds clearance sales around major holidays like Memorial Day and the Fourth of July. We recommend our users to update the browser. Home Depot Design Center: Products ordered and tailored specifically to customer's requirements or measurements. If you need assistance, please call Customer Service at 1-800-345-3000. Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy Exceptions. Need Help? 1-866-875-5490Canada 1-888-308-5080, Primary Customer Care1-800-466-3337 Better yet, when these items are sold by the board foot, you only have to pay for what you need. All Rights Reserved. Delivery Services To Your Home Delivery of online orders remains available, although there may be delays due to high demand and inventory availability. With those items, youll only have 30 days to return them. Delivery team rude, to the extent that we ended up canceling the order. I appreciate both these guys. Sure, you can always return bad boards, but why go through the trouble of hauling them out to your jobsite and back again? Jimbo is an excellent employee. Safety in Our Stores Maintaining clean, safe stores has always been one of our top priorities. If youre not sure what to look for, check out this guide for an in-depth explanation of how to select the best pieces at a lumberyard. https://live-home-depot-corporate.pantheonsite.io/node/12857?D7NodeType=static_. Claim your profile to access Trustpilots free business tools and connect with customers. Here are 8 tips for writing great reviews. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts). For a list of all eligible Bonnie Harvest Guarantee productsclick here. The aisles of The Home Depot are filled with tools of all sizes and prices. Disgusted is the only word! How unprofessional, you make me wait an extra week, then you misplace it and now I have to wait longer!! Use of this site is subject to certain Terms Of Use. The SBA offers a site where you can search by ZIP code for potential lenders who may be able to support eligible businesses loan applications. If the sales price ends with .03, then that item will be moved to clearance or donated to charity in three weeks. The Home Depot makes it simple to plan your whole project. I need to dispute with my bank. This means if your tree or plant dies despite proper care, you can return it for a full refund even after youve planted it. DO NOT USE PROREFERRAL HOME DEPOTIt has been a nightmare. Came back from vacation and order never cancelled. Thank you Sam. Look for an area of mis-tint paint thats priced at a steep discount. Youll notice many are warped, cupped, checked or otherwise damaged. If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution. i was treated very poorly by a manager and every time i go there it is like pulling teeth to get any help that alone competent help, i will not be return to home depot again be burned to many times. Call us for assistance at: 1-800-430-3376. The entire delivery window it was a beautiful day. Use of this site is subject to certain Terms Of Use. Please call us: Consumer & commercial credit customer service, Shop Frameless Base Assembled Kitchen Cabinets, Cambridge Wall Assembled Kitchen Cabinets, Shop Stainless Steel Specialty Kitchen Sinks, Courtyard Casual Teak Outdoor Side Tables. You can access this and many other great features by becoming a customer. To learn more, find a Pro Desk near you. ft. Trendy Threads I - Color Marvell Indoor Texture Beige Carpet, Americana - Color Sedona Indoor 12 ft. Texture Brown Carpet, Brightstone II - Color Gem Indoor Texture Gray Carpet, Trendy Threads II - Color Popular Indoor Texture Beige Carpet, Trendy Threads II - Color Hip Indoor Texture Beige Carpet, Westchester III -Color Stargazer Texture White Carpet. Rental tools are available to DIYers of all skill levels to try out or to use for one-off projects. Called to cancel because did not want delivered while on vacation. The Home Depot is currently hiring for full- and part-time positions in our distribution centers and stores visit The Home Depot Career Portal to search for jobs and apply. RETURN ONLINE Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. The US Treasury Departments Community Development Financial Institutions (CDFI) Fund offers a national directory of local mission-driven CDFIs that provide loans to certain business owners and individuals. You can drop it off at your nearest UPS Access Point location. This is also a great strategy should you get to the store and realize you forgot to measure for a specific part. Limited to four blinds per household. Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same store where the purchase was made*. It typically ends up in the cull lumber rack along with damaged or flawed boards that stores sometimes sellfor up to 70 percent off. Want to email us? Track Your Order. We are no longer supporting IE (Internet Explorer) as we strive to provide site experiences for browsers that support new web standards and security practices. Once delivery is accepted or a product is removed from the store by a customer, the product may be returned if the defects and/or damage are identified and reported to The Home Depot by calling (800) 455-3869 within 48 hours of delivery/the time of pick-up at the Service Desk. Im so frustrated with this whole BS. FOR ANYTHING. We Ordered a washer and dryer a month ago, first they sent someone to deliver the products on a military base with a driver who didnt have a valid DL, they shouldnt even be driving at all. Exchange must occur within 15 days of receipt of package. I bought a dishwasher, it was delivered and not installed. All returns may be subject to restocking fees. Trying to get it delivered is a nightmare. Our quoting system can handle the full project and one-offs or minor substitutions. You can also use our site to access more information about the Home Depot return policy. If you are a reporter or member of the media, pleaseClick hereor call: 2022 It is so pleasing during these times that we have people like Yvonne. But while the item itself may be untouched, the damaged package means that the retailer will likely be forced to place it on deep discount. Be sure to keep an eye on sales events, especially around holidays, and you can make recent purchases even better values. At The Home Depot you can actually return a dead plant! Enjoy bulk pricing and even have your shopping done for you, leaving you free to simply pick up and pay. Thank you, Jimbo. The Internal Revenue Service (IRS) offers a site to provide tax help to taxpayers and businesses affected by the Coronavirus, including information on tax relief for businesses and personal eligibility for an Economic Impact Payment. This was the first time I had this kind of problem with Home Depot. Now, our associates are even more committed to keeping stores clean while our stores are open. Your wallet will thank you. 2000-2022 Home Depot. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D. The Home Depot will offer a full refund on any new, unopened item that you bring back within 90 days. The machine cost less than $600. I will be buying my next appliance at home depot hands down! This is a bunch of BS, now I'm get a email that my order is coming between Aug 1 and the 8th. What??? Another question customers often ask is Does The Home Depot cut wood? Product Prioritization & Availability While prioritizing shipments of essential supplies to healthcare providers, our supply chain team is focused on restocking inventory safely and quickly. One-source solutions are available to existing Home Depot Pro customers. Please bring a valid driver's license or government-issued photo identification for registration. Do not go to the carrier and i20 location, manager Andy and Daniel are as helpless as can be. Message and data rates may apply. Not only that, but he was busy hustling and helping customers. All Rights Reserved. Complete an online request, contact your local sales professional, or call Customer Service at 1-800-345-3000 with your account number and product details. Use of this site is subject to certain Terms Of Use. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. Please Log In to use this helpful feature. 2000-2022 Home Depot. We are no longer supporting IE (Internet Explorer), head in to the store to claim your savings. If youre using a The Home Depot consumer credit card, a commercial revolving charge, or The Home Depot commercial account, youll have 365 days to return most items. Explained the new buyback program and help me to get it setup on my phone. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts). Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. To reach us for support, text SUPPORT to 38698 and start a conversation with our online customer care team. Hes worked on nearly all aspects of building and DIY including project planning and permitting, plumbing, basic electric, drywall, carpentry, tiling, painting and more. Contact UsPrivacy and Security Statement. I mean what the actual f!!! My years and thousands of dollars wasted on a poor excuse for a store. If you're missing your receipt, we may be able to locate it in our system. Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Bring in your Bonnie plant and purchase receipt(s) to your local Home Depot; *, 2. Following the CDCs recent announcements, customers and associates who are fully vaccinated are not required to wear masks or facial coverings in The Home Depot stores, except where its mandated by state or local ordinances. Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price. Blinds: Custom blinds cannot be returned unless identified as Guaranteed to Fit, in which case such blinds can be exchanged. Personal Protective Equipment Donations Weve donated millions of dollars in personal protective equipment (PPE) to hospitals, healthcare providers and first responders. Anyone who tackles projects as readily as most DIYers can access great deals and sales associates who are motivated to help you. Exclusive Grow a Garden Guarantee: Full Disclaimer. This review is to give kudos to Sam in the Lumber Dept. Local store prices may vary from those displayed. Customer service stated that since it was a special order, any changes would need to be initiated by the store. Once your quote is approved, your special order will be processed. Use our Store Finder to locate your nearest Home Depot, where you can get help from our friendly associates and even attend in-store workshops. Materials on this website are provided for informational purposes only, do not constitute legal advice, and are not guaranteed to be complete, correct, or up-to-date. Job-Site DeliveryKeep your team on the job site, and let us deliver to you with job-site, boom and scatter and rooftop delivery options. Horrible horrible delivery experience. Throughout this pandemic, our focus is on the health and safety of our associates and customers, and we continue to follow guidance from the Centers for Disease Control and Prevention (CDC). If you have a consumer HD credit card, I recommend that you destroy it immediately as there is no customer service or recourse with them.On a personal note I was a project and program manager for nearly 40 years and I have never seen such incompetent work or poor contract administration. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. Due to the botched installation we wanted to put a hold on payments until such time as the job was successfully completed.This is where the runaround began. Spent $1000 on behr one coat paint as they suggested, ended up painting 3 coats to get the coverage I need. All returns are subject to verification system approval. Really? My delivery showed up 30 minutes AFTER the delivery window, at which time it started raining. HDS IP Holding, LLC. I could not get ahold of NSD. I think great, boy was I wrong. Products purchased on homedepot.com or in one of our warehouse stores cannot be returned here. Eligible orders for online returns will receive a shipping label via email to print and attach to your package. If the sales price ends with .06, then there are six weeks left before that item is priced lower. All Rights Reserved. We reserve the right to limit guarantee at our discretion in the event of suspected fraud or abuse. Log in now to get started with Special Orders. If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund, unless noted in our Return Policy Exceptions. Step 2: A Pro Desk associate will work with you to pick the right products and quantities to provide you a custom quote. Step 3: Approve the quote, and the Pro Desk will set up the best delivery option for your job site. This guarantee began January 1, 2018. Exceptions may apply (including Express Delivery and Major Appliance). It's the fact that I scheduled this delivery on this day for a very particular reason and I never heard anything from the delivery drivers until AFTER the delivery window had already passed. Due to the high volume of orders being processed, pickup times may be delayed in some cases. Every store should have a Briana and I would want her representing my products in my business. 4 hours passed by no calls or nothing. These holiday sales are a win all the way around! Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. Please be aware that responses via email may currently take up to 7 days. Merchandise Ordered from Third-Party, Marketplace Sellers, Home Depot return policies apply only to items purchased from The Home Depot (in store or online at homedepot.com). Great job Homedepot will be boycotting you and go out of my way to be at lowes instead I shouldnt have to contact the manufacturer for things that you carry if you got any customer service ethics at all. x 18 Peel and Stick Carpet Tile (16 Tiles/Case) 36 sq. Theres nothing more aggravating that finding that tool you need, then buying it and heading home only to see it go on sale the next time you visit the store. Need Help? Home Depot told me to order a whole new set and return the original incomplete set. For immediate assistance, please contact our representatives via phone at 1-800-HOME-DEPOT (466-3337). I wish I would have read and believed the other negative reviews. And the higher volume of purchases during the holiday sales means a greater number of bargain mis-tints. The SBA sets guidelines for lenders, community development organizations and micro-lending institutions to provide small businesses with SBA-guaranteed loans that feature competitive terms and other unique benefits. The Centers for Disease Control and Prevention (CDC) has set up a site with the latest information and guidance about the Coronavirus. Hope you read this before decide to have an appliance delivered by Home Depot. LLC All Rights Reserved. First my fridge was supposed to be delivered on July 23rd and they called me the day before saying sorry we dont have the fridge at the warehouse we need to reschedule for next week. Message frequency varies. Given that volume, its no surprise that some of it doesnt come out perfectly, or is never picked up by the customer who requested it. So keep an eye peeled for coupons and online sales, and if you see a lower price from another retailer, bring that info in to the store. The contractors insurance company? Call us for assistance at: 1-800-455-3869. The National Chamber of Commerce Directory, from the U.S. Chamber of Commerce, provides a full list of state, territory and local Chambers of Commerce. Additional charges may apply if there is a price difference between old and new blinds. Be sure to read the stores return policy for more information. Refunds will be issued to the original form of payment (credit card, PayPal, etc. This policy does not apply to cut flowers or floral arrangements. EVER. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. Free Curbside Pickup Order Online For Convenient Store Pickup At Most Stores Daily Until 6 P.M. Free Store Pickup Millions of items are eligible for free store pickup, and many can be ready within a few hours. Need Help? This goes for anything youve bought in the last 30 days. We are also taking extra steps we sanitize and disinfect shelves, checkout areas, service desks, storage lockers and restrooms on a regular basis. I am furious. Get both and bring back the one you dont use for a full refund. Home Depot and their shipper NSD are a complete joke. If the purchase was made more than 180 days ago, the refund will be issued as a store credit unless purchased on The Home Depot Consumer Credit Card; then you have 365 days from date of purchase to receive a full refund. Support may also be available for The Home Depot Commercial Credit Card holders who have been impacted by COVID-19. Companies can ask for reviews via automatic invitations. James did an excellent job installing. Please wait to receive an email or text notification before going to the store to pick up your order. Just an FYI from a very picky consumer who likes your store but does not always like the customer service and I do understand how tough that can be to provide. Homedepot.com Online Order Support: 1-800-430-3376, Want to instantly check the status of an order? Customer service rep said they cant do anything or even refund me. CONGRATS! Before I left checked two different days and said cancellation was being processed. Original shipping charges will be fully refunded in the event that the return is the result of an error by The Home Depot. guide for an in-depth explanation of how to select the best pieces at a lumberyard. Items purchased from a third-party or marketplace seller, but shipped by The Home Depot, must be returned to the selling party in accordance with their return policies.Paragraph Text. We will manage the details, so you can manage your business. Terrible delivery service. Gray Residential 18 in. Due to these donations, PPE items may be unavailable in stores and online. Wish there was a zero star option for this crap. Get the professional answers you deserve. The U.S. Small Business Administration (SBA), is administering a number of temporary lending and debt relief programs for small businesses impacted by the COVID-19 outbreak. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Shop Towel Set Plush: 600-699 GSM Bath Towels, Bungalow Flooring Barbury Weave 3 ft. x 4 ft. I will definitely not buy appliances from Home Depot ever again. Then we rescheduled, this time they sent someone who is not allowed to enter a military base. The following items may only be returned within 30 days of purchase: Any item purchased at the Home Depot Design Center (even if with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge or The Home Depot Commercial Account) must be returned within 90 days of purchase. Your receipt(s) must show a purchase of the Bonnie plant AND/OR Miracle-Gro soil and/or plant food product purchased within 3 days of one another; and, 3. If you have an interest in becoming a vendor/supplier/service provider for Home Depot, please visit the HDConnect which is The Home Depot's Service Provider Portal for all U.S. and Canada Merchandise suppliers, Non-Merchandise suppliers, Carriers, and other Home Depot business partners. Please call us:1-800-HOME-DEPOT 1-800-466-3337, Consumer AccountU.S. We will provide you with a quote (please allow 2 - 3 business days). Products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center. The U.S. Department of Labor is offering a number of resources to help workers and employers prepare for and respond to the COVID-19 virus. The National Governors Association (NGA) provides a directory of the websites of the nations Governors, as well as access to regular updates from the NGA regarding COVID-19. Bought new expensive ceiling fans. Sometimes, as the various tools start to pick up scratches and dings or are replaced by newer models, theyre put up for sale. The Home Depot uses a third-party refund verification system. Can't find what you're looking for? Delivery time will vary depending on manufacturer's production schedule and delivery terms. Our dedicated Pro Desk gives you access to an expanded assortment of over 80,000 special order products and delivery services for your entire job. However, there are a few exceptions, like gas-powered equipment, furniture, area rugs, consumer electronics and generators. We use dedicated people and clever technology to safeguard our platform. Cash and cash equivalent purchases exceeding $1,000 may be refunded by check sent from The Home Depot's corporate office. Exchange must be the same product and color. Verification can help ensure real people write reviews about real companies. If your schedule is too full for regular store hours, start your return online by clicking the "Return Items" button. Darryle Sparks. HELPFUL RESOURCES Weve compiled links to federal, state and local online resources to help make finding the information you need easier. Click here or call 1-800-HOME-DEPOT (1-800-466-3337), For questions from careers.homedepot.com, please call 1-866-698-4347Applicant Questions. For online sales, the guaranteed includes the price of the item and the shipping cost. Products shown as available are normally stocked but inventory levels cannot be guaranteed, For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard carrier rates apply to texts), Trendy Threads II - Color Classy Indoor Texture Gray Carpet, Trendy Threads I - Color Classy Indoor Texture Gray Carpet, Trendy Threads I - Color Chic Indoor Texture Beige Carpet, Trendy Threads II - Color Chic Indoor Texture Beige Carpet, Trendy Threads II - Color Marvell Indoor Texture Beige Carpet. He was very helpful and pleasant. Home Depot Product Authority, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. With thousands of suppliers at our finger tips, we have access to hundreds of thousands of products. After several phone calls and tex messages they finally called me saying that I would have to pay over $600 for the installation. They have HORRIBLE customer service, the right hand has no idea what the left hand is doing. Homedepot.com Major Appliances 1-877-946-9843Closed Christmas Day. Will not happen again!! Corrected the situation in a professional and courteous manner. Paint, Flooring, Fabric, and Wallpaper). Bring the receipt for your purchase and show it to customer service. Then we reschedule again, this time they call us saying they will be here in 30min. Local store prices may vary from those displayed. Bunch of crap I contacted HD on Tuesday when it, Home Depot is the Worst company to Deal With EVER. RETURN FOR THE HOME DEPOT DESIGN CENTER Returns are only accepted for items purchased at The Home Depot Design Center. But theres another place in the store that has an even better deal on tools: the rental shop. ), unless noted in our Return Policy Exceptions. Visit your local Pro Desk, share your project details and other bids you have received. I get a call the morning of delivery that sorry my fridge didnt make the truck it was misplaced and the soonest we could get it delivered would be Tuesday. Local store prices may vary from those displayed. Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, OOPs merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. Bulk PricingSave more with tiered pricing in all product categories. Still no shelves. Written copies of The Home Depot's Return Policy will be provided upon request. If you need help cutting lumber before taking it home, ask an associate for help. HD Supply and the HD Supply logo are trademarks of HDS IP Holding, LLC. Sign up to work full-time, part-time or just once in a while. Whether you want to check your online order status, manage your Home Depot credit card or check your Home Depot gift card balance, our online Help Center can help answer any questions you may have. 2000-2022 Home Depot. If this happens to you with a purchase from The Home Depot, dont just grit your teeth and regret your purchase head in to the store to claim your savings! The Occupational Safety and Health Administration (OSHA) provides information on identifying risk levels in workplace settings, determining safe work practices and implementing appropriate personal protective equipment in the workplace. And to be clear -- I understand that the delivery drivers have no control over the weather. Order not delivered on date promised. 1-866-875-5488Canada 1-800-747-3787, Commercial RevolvingCards U.S. 1-866-875-5489Canada 1-800-668-5336, Commercial AccountsU.S. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store. Plan your entire job with The Home Depot from sourcing to quotes to delivery. I'll restate, it was a beautiful day ALL DAY today up until the point that they arrived 30 minutes after the delivery window. All Rights Reserved. I had a small but aggravating issue with one of your products I had purchased and had to drive the one hour back to your store in Pace, Fl to correct the situation. The U.S. Chamber of Commerces Coronavirus Small Business Guide features a wide variety of resources for small businesses and is updated on a daily basis. All Rights Reserved. Most retailers use a series of codes and special prices to secretly label their products. I contacted HD ABOUT my AC unit on Tuesday when it didn't show up on Monday and was told my order was in Austin being processed. Interior Lighting, Bulbs & Ceiling Fans. Do not purchase a refrigerator from Home Depot. Poor excuse for customer service, cant complete my project now, shopping at lowes. Shame on me for giving them a 2nd chance. The following week I get a call the day before at 3pm saying its on the truck and will be delivered tomorrow between 7am to 11am. I am thoroughly disgusted with this company. Our digital help center is here to help you navigate Home Depot Pro's one-source solutions and get the job done right. Please call us: 2010 - 2022. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: [emailprotected]. AWFUL AWFUL AWFUL. Thanks for nothing. WT actual F. You know that the products are going on a military base then why would you sent someone who isnt allowed to enter a military base. One Stop Visit your local Pro Desk to select products, get a quote and set up delivery for the entire project. He's very helpful helping me choose a new dishwasher.
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